Social and Behavioral Sciences Commons^™

Viewing An Interdisciplinary Human-Centered Design Course As A Multiteam System: Perspectives On Cooperation And Information Sharing, Elizabeth S. Fleming, Alexandra E. Coso

Design Thinking Research Symposium

Many design projects, including human-centered design (HCD) projects, incorporate multiple teams cooperating within what is referred to as a Multiteam System (MTS) environment. These teams mutually rely on resources and processes provided by other teams. As an MTS increases in complexity, knowledge is distributed to more individuals. While effectively distributed knowledge increases creativity and productivity, it is also can hinder team effectiveness. Team members may fail to exchange relevant information or to integrate pertinent information into reasoning for design decisions. Our research addresses information sharing among teams and individuals in HCD by examining interactions between and within the MTS (i.e., …