Social and Behavioral Sciences Commons^™

Quality Management/Change Management: Two Sides Of The Same Coin?, Felicity Mcgregor

Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers

Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality management or business excellence frameworks include many of the elements seen to be essential to effective change management. By adopting a management framework, a holistic approach to organisational change, development and innovation can be achieved. Instead of managing change as a series of events, a system wide approach is adopted. The disparate elements of effective management practice: human resources, industrial relations, customer relationship management, leadership strategies and planning processes are all integrated in a model underpinned by a systems approach and informed by systematic data …