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Full-Text Articles in Social and Behavioral Sciences
Problem Lah! Learning To Tell The Story Of Continuous Assessment And Improvement, Tamera Hanken
Problem Lah! Learning To Tell The Story Of Continuous Assessment And Improvement, Tamera Hanken
Proceedings of the IATUL Conferences
To succeed organizations rely on the purposeful application of the management functions, planning, organizing, leading and controlling, i.e., assessment. Assessment involves the collection and analysis of service and performance data to inform planning, organizing and leading-- opening the door to a culture of assessment and continuous improvement. Like other organizations responding to ever challenging economies and ever changing customer expectations, libraries are examining continuous improvement methods such as Lean, or Six Sigma, to ensure operations and services are customer focused and can be continuously assessed and improved with limited resources. Librarians though, often lack a general understanding of assessment and …