Social and Behavioral Sciences Commons^™

Alienation And Altruism Among Street Level Bureaucrats: A Study Of The Virginia Victim/Witness And Crime Assistance Program, Susan Margaret O'Donnell

Master's Theses

Author Michael Lipsky argues that street-level bureaucrats are unresponsive to clients' needs because of five conditions that characterize the bureaucratic setting. These conditions include a chronic lack of resources, an ever-increasing client load, ambiguous or conflicting agency goal expectations, goal measures that encourage impersonal service, and the lack of a client reference group for workers. One purpose of this paper is to determine if the five conditions of work that frame Lipsky's argument in a street-level bureaucracy exist for the Virginia Victim/Witness and Crime Victim Assistance (V /W-CVA) program. Another objective is to evaluate the implications of these conditions for …