Social and Behavioral Sciences Commons^™

Turnkey Student Training: Transforming Communication And Content With A Wiki, Hilary Kraus, Missy Roser

Library Staff Publications

The DePaul University Library's Reference Department began developing a wiki for student training and support in 2006. More than an online "reference binder," it was a sea change in how we communicated with our students and each other. It enabled us to:

• Provide consistent training with reproducible results
• Have materials accessible anywhere, anytime
• Enable any team member to contribute to the process
• Update our documents in seconds and not have to print new copies

The wiki transformed student training and laid the groundwork for adoption of a librarywide intranet.

This poster session featured background information on the wiki, challenges and …