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Evaluating Medical Students' Satisfaction Towards Library Resources And Services Offered At Saudi Universities Using Six Sigma Approach, Ahmed Al Kuwaiti Phd
Evaluating Medical Students' Satisfaction Towards Library Resources And Services Offered At Saudi Universities Using Six Sigma Approach, Ahmed Al Kuwaiti Phd
Library Philosophy and Practice (e-journal)
Higher education institutions (HEIs) are utilizing a user satisfaction survey to assess user satisfaction and reveal the strengths and weaknesses of their libraries. This feedback aids their policymakers to improve the quality of library resources and services offered. However, no studies have been conducted using a Six Sigma approach to assess the medical students’ satisfaction towards the library resources and services offered in the Saudi Arabian context. As an attempt, this study evaluated the medical students’ satisfaction towards the library resources and services offered at the selected Saudi universities using a Six Sigma approach. A total of 1000 medical students …