Social and Behavioral Sciences Commons^™

Why Telco Companies In Indonesia Using Social Media Monitoring As A Way To Handle Feedback ?, Martha Tri Lestari, Asep Suryana, Slamet Mulyana, Mien Hidayat

Library Philosophy and Practice (e-journal)

Developments within industrial technology has currently become one of the phenomenon’s in causing industries to use social media monitoring in handling feedback. People who work within an industry, have similar aims and purpose of the aforementioned industry, in which is usually related with the industry’s vision and mission.

“Both practitioners and academics agree that the social revolution occurring through digital channels will have a profound impact on how people interact with each other and how companies manage their relationships in the changing communications landscape (Greenberg, 2010;Kletzmann et al.,2011;Dennis et al.,2009)” (Journal of Business & Industrial Marketing, Vol. 30).

Within this …

Analysis Of The Use Of Social Media Monitoring For The Existence Of Public Opinion (Case Study On Pt. Telkom Indonesia Tbk Digital Platform), Martha Tri Lestari, Asep Suryana, Slamet Mulyana, Mien Hidayat

Library Philosophy and Practice (e-journal)

With the development of information and communication technology today, it makes the community both individually and society in the realm of industry carry out communication activities using media which is often referred to as digital media. Digital media commonly used today is digital media that is generally owned by Indonesian netizens, namely social media. By only having internet access all netizens can become social media users.

Using internet access is not only used by Indonesian people in person, but Indonesian people to interact in an industry / company often interact with the use of internet media, considering that the development …