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Using E-Government To Reinforce Government–Citizen Relationships: Comparing Government Reform In The United States And China, Jeffrey Seifert, Jongpil Chung

Jeffrey Seifert

A comparison of the United States and China shows that electronic government (e-government) can be used to enhance citizens’ access to government as much as government’s access to citizens. Both countries are using e-government initiatives as vehicles to improve internal efficiencies and provide better services to their citizens. However, in the case of the United States, e-government also represents an opportunity to infuse business principles into the government-citizen relationship (results-oriented government). In the case of China, e-government represents a means to bring sub-national levels of government under greater scrutiny and control of the central government, as it reinforces monopoly control …