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Social and Behavioral Sciences Commons™
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Articles 1 - 11 of 11
Full-Text Articles in Social and Behavioral Sciences
Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai
Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai
Faculty Research & Creative Activity
Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.
Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …
Getting A Good Read, Todd Bruns, Rendong Bai
Getting A Good Read, Todd Bruns, Rendong Bai
Faculty Research & Creative Activity
Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …
Getting A Good Read, Todd Bruns, Rendong Bai
Getting A Good Read, Todd Bruns, Rendong Bai
Faculty Research & Creative Activity
Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.
Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Faculty Research & Creative Activity
No abstract provided.
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Faculty Research & Creative Activity
No abstract provided.
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns
Faculty Research & Creative Activity
No abstract provided.
Leader, Supervisor, Facilitator: Applying Technology Management Techniques To Repository Management, Todd Bruns
Leader, Supervisor, Facilitator: Applying Technology Management Techniques To Repository Management, Todd Bruns
Faculty Research & Creative Activity
Managing a repository can mean wearing a number of different management "hats": Leading the vision of the repository, supervising support staff effectively, and facilitating department and faculty content contributions. This presentation focuses on techniques from the field of technology management, including Total Quality Management, the Five Factor Model of Leadership, Facilitation Skills, and Motivational Theories of Supervision. We will introduce these theories and focus our discussions on sharing best practices for managing repository workflows and staffing.
Book Review: Open Source Web Applications For Libraries, Todd Bruns
Book Review: Open Source Web Applications For Libraries, Todd Bruns
Faculty Research & Creative Activity
No abstract provided.
Book Review: Open Source Web Applications For Libraries, Todd Bruns
Book Review: Open Source Web Applications For Libraries, Todd Bruns
Faculty Research & Creative Activity
No abstract provided.
One Year In - Top Downloads Of Documents From The Keep In The First Year Of The Repository, Todd Bruns
One Year In - Top Downloads Of Documents From The Keep In The First Year Of The Repository, Todd Bruns
Faculty Research & Creative Activity
This document compiles the total full text downloads of documents in The Keep. The time period covered is the first full year of operation of The Keep, December 2011 through the end of November 2012.
Top 50 Downloads From The Keep (March 1, 2012), Todd Bruns
Top 50 Downloads From The Keep (March 1, 2012), Todd Bruns
Faculty Research & Creative Activity
This spreadsheet lists the top 50 downloaded items from The Keep as of March 1, 2012.