Social and Behavioral Sciences Commons^™

Archiving Constituent Services Data Of The U.S. Congress, Danielle Emerling, John Caldwell, Hope Bibens, Natalie Bond, Alison White

Faculty & Staff Scholarship

The Society of American Archivists Congressional Papers Section formed the CSS/CMS Task Force in August 2016 to study the issue of constituent correspondence management systems, and this report addresses the ongoing development and use of constituent services data in Congress; the vendors, systems, and functionality; and the obstacles faced by collecting repositories. It provides an overview of research conducted with analog constituent correspondence and the vast potential for research with constituent data. The report recommends a vested advocacy coalition to support management guidelines in member offices, in commercial vendors working with congressional offices, and in collecting repositories, and it calls …