Social and Behavioral Sciences Commons^™

What Do Organizations Learn From Conflict? A Grounded Meta-Analysis Approach To Developing An Integrated Conflict System Roadmap, Raquel Perez

Department of Conflict Resolution Studies Theses and Dissertations

Organizational systems from a variety of fields and industries have begun to investigate and evaluate the skills, strategies, and lessons learned from conflict. Yet, many of the findings are isolated to their specific organizations or industries, decreasing the impact of the newly emerging knowledge. Due to the lack of interconnectedness in the fields and industries, this study poses the following research question: How do organizations develop skills and strategies to respond to internal and external conflict within systems? The purpose of this grounded meta-analysis was to discover what skills and strategies organizations learn through the process of managing conflict and …