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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Online Reference Question Protocol, Nora Hillyer
Online Reference Question Protocol, Nora Hillyer
Criss Library Faculty Proceedings & Presentations
This presentation first provides a snapshot of internet habits of college-age patrons. Then, following topics are discussed: concerns with online reference; ideas to use online reference to its fullest potential; the human element online; personal space; and language of communication for the online environment; handling rude/impatient users; more issues to consider; and words of advice from veterans