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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Advances In Library Administration And Organization, Volume 13 (Review), Stephen Paul Foster Ph.D.
Advances In Library Administration And Organization, Volume 13 (Review), Stephen Paul Foster Ph.D.
University Libraries' Staff Publications
The article is a book review of "Advances in Library Administration and Organization Volume 13" edited by Delmus E. Williams and Edward D. Garten.
Advances In Library Administration And Organization (Review), Stephen Paul Foster Ph.D.
Advances In Library Administration And Organization (Review), Stephen Paul Foster Ph.D.
University Libraries' Staff Publications
The article is a book review of Advances in Library Administration and Organization, volume 13 edited by Delmus E. Williams and Edward D. Garten.
Saying What We Will Do, And Doing What We Say: Implementing A Customer Service Plan, Susan Wehmeyer, Dorothy Auchter, Arnold Hirshon
Saying What We Will Do, And Doing What We Say: Implementing A Customer Service Plan, Susan Wehmeyer, Dorothy Auchter, Arnold Hirshon
University Libraries' Staff Publications
The corporate literature on customer service has much to offer academic libraries. A customer service plan can improve customer relations, improve internal operations, and empower the front line staff to meet customer needs. This article explores the practical aspects of the development of a service pledge at the Wright State University Libraries.