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Full-Text Articles in Social and Behavioral Sciences
Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts
Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts
Media Studies Publications
In this chapter from the forthcoming Intersectional Internet: Race, Sex, Class and Culture Online (Noble and Tynes, Eds., 2016), I introduce both the concept of commercial content moderation (CCM) work and workers, as well as the ways in which this unseen work affects how users experience the Internet of social media and user-generated content (UGC). I tie it to issues of race and gender by describing specific cases of viral videos that transgressed norms and by providing examples from my interviews with CCM workers. The interventions of CCM workers on behalf of the platforms for which they labor directly contradict …
Through Google-Colored Glass(Es): Design, Emotion, Class, And Wearables As Commodity And Control, Safiya Umoja Noble, Sarah T. Roberts
Through Google-Colored Glass(Es): Design, Emotion, Class, And Wearables As Commodity And Control, Safiya Umoja Noble, Sarah T. Roberts
Media Studies Publications
This chapter discusses the implications of wearable technologies like Google Glass that function as a tool for occupying, commodifying, and profiting from the bio- logical, psychological, and emotional data of its wearers and those who fall within its gaze. We argue that Google Glass privileges an imaginary of unbridled exploration and intrusion into the physical and emotional space of others. Glass’s recognizable esthetic and outward-facing camera has elicited intense emotional response, partic- ularly when “exploration” has taken place in areas of San Francisco occupied by residents who were finding themselves priced out or evicted from their homes to make way …