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University of Wollongong

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Faculty of Commerce - Papers (Archive)

2009

Articles 1 - 4 of 4

Full-Text Articles in Social and Behavioral Sciences

A Longitudinal Study Of The Use Of The Web By Regional Tourism Organisations (Rtos) In Australia, Lois Burgess, Belinda Parrish, Joan Cooper, Carole Alcock Jan 2009

A Longitudinal Study Of The Use Of The Web By Regional Tourism Organisations (Rtos) In Australia, Lois Burgess, Belinda Parrish, Joan Cooper, Carole Alcock

Faculty of Commerce - Papers (Archive)

The information-intensive nature of the tourism and travel industry suggests an important role for Web technology in the promotion and marketing of tourist destinations. The rapid development of the Internet is also having profound impacts on the industry. In fact, travel and tourism has become the single largest category of products sold over the Internet (Tourism White Paper, 2007). With reports of travel purchases and reservations being one of the fastest growing segments of the Internet community it is no surprise that the number of tourism operators on the Web has increased considerably over the past few years. This paper …


Dynamic Pricing Support Systems For Diy Retailers - A Case Study From Austria, Martin Natter, Thomas K. Reutterer, Andreas Mild Jan 2009

Dynamic Pricing Support Systems For Diy Retailers - A Case Study From Austria, Martin Natter, Thomas K. Reutterer, Andreas Mild

Faculty of Commerce - Papers (Archive)

Merchandise managers have long dreamt of automated dynamic systems to help them make well-informed pricing decisions. However, such systems have proved as elusive as the Holy Grail - until now, that is. The story of an Austrian DIY retailer shows often undetected opportunities to use valuable information, hidden in retailers' data warehouses, on consumer reactions to previous price changes in order to make automatic pricing and promotion decisions.


Customer Orientation In An Australian Public Service Agency And Its Effect On Public Service Motives: Developing A Research Study, Christa Wood Jan 2009

Customer Orientation In An Australian Public Service Agency And Its Effect On Public Service Motives: Developing A Research Study, Christa Wood

Faculty of Commerce - Papers (Archive)

The Australian public service has experienced dramatic changes during the last few decades. One of the changes is the push for public servants to behave in accordance with private sector principles, such as customer service orientation. This paper is developing a research study that aims to analyse the motivational forces that enable (or disable) the behavioural changes of public servants and what impact (if any) those changes have on traditional public service motives. The study intends to use an extended expectancy-valence model together with a public service motive measurement scale to identify if there are relationships between motivational forces, customer …


The Turmoil In The Markets For Mis And Ais - A Labor Process Study, Fahrettin Okcabol, George M. Mickhail, Aida Sy, Tony Tinker Jan 2009

The Turmoil In The Markets For Mis And Ais - A Labor Process Study, Fahrettin Okcabol, George M. Mickhail, Aida Sy, Tony Tinker

Faculty of Commerce - Papers (Archive)

With growing flux in MIS and AIS employment, there is increasing number of questions about the impact and direction of this technology. As far back as 1993, economic surveys consistently showed that the 1993 U.S. economic recovery was the first where white collar employment failed to bounce back (Cooper and Madigan, 1993A; Ehrear, 1993; Farrell et. al., 1993; Mandel and Farrell, 1993.) In the U.S, between March 1991 and April 1993, production jobs rose by 823,000, but white collar payrolls--managerial and administrative positions--fell by 290,000. Even after two years of expansion, non-farm jobs were still below their pre-recession level (Cooper …