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Social and Behavioral Sciences Commons™
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Articles 1 - 4 of 4
Full-Text Articles in Social and Behavioral Sciences
The Impact Of Mobile Amusement Information On Use Behavior, Satisfaction, And Loyalty, Fumiyo N. Kondo, Jiro Hirata, Shahriar Akter
The Impact Of Mobile Amusement Information On Use Behavior, Satisfaction, And Loyalty, Fumiyo N. Kondo, Jiro Hirata, Shahriar Akter
Faculty of Commerce - Papers (Archive)
The relationship between satisfaction and loyalty has been well explored in services marketing or customer relationship management. In this study, the authors studied the relationship of 7 types of service variables under “amusement” factor. Amusement is one of the three factors extracted from 21 mobile information services. Among many different frameworks of satisfaction-loyalty, we used the framework of “past use behavior” on “satisfaction”, and then of “satisfaction” on “continued use intention” (or loyalty), resulting in a strong support of the existing model with positive significant influence on the both paths. Further, our research reveals that, on the both paths, there …
A State-Based Knowledge Representation Approach For Information Logical Inconsistency Detection In Warning Systems, Jun Ma, Guangquan Zhang, Jie Lu
A State-Based Knowledge Representation Approach For Information Logical Inconsistency Detection In Warning Systems, Jun Ma, Guangquan Zhang, Jie Lu
Faculty of Engineering and Information Sciences - Papers: Part A
Detecting logical inconsistency in collected information is a vital function when deploying a knowledge-based warning system to monitor a specific application domain for the reason that logical inconsistency is often hidden from seemingly consistent information and may lead to unexpected results. Existing logical inconsistency detection methods usually focus on information stored in a knowledge base by using a well-defined general purpose knowledge representation approach, and therefore cannot fulfill the demands of a domain-specific situation. This paper first proposes a state-based knowledge representation approach, in which domain-specific knowledge is expressed by combinations of the relevant objects' states. Based on this approach, …
Where To Place Product Reviews? An Information Search Process Perspective, Mengxiang Li, Chuan-Hoo Tan, Kwok-Kee Wei, Kanliang Wang
Where To Place Product Reviews? An Information Search Process Perspective, Mengxiang Li, Chuan-Hoo Tan, Kwok-Kee Wei, Kanliang Wang
Faculty of Engineering and Information Sciences - Papers: Part A
Online product reviews could be presented as expert reviews and user reviews. However, a fundamental question that is not fully understood, and which this study addresses, is: Where should product reviews be displayed so as to positively affect a consumer's decision-making performance? We focus on evaluating the impact of the placements and the source of reviews (i.e., the pre-screening or post-screening display of experts' or users' comments) on consumer behavior. Building on the underpinnings of Kuhlthau's model of information search process, we propose that the Expert-User product review provision (i.e., placing the expert reviews before the screening stage and the …
Organisational Culture And Organisational Impacts Of Information Systems: A Review Of The Empirical Literature, Fei Peng, Rajeev Sharma, Sherah Kurnia, Reeva Lederman, Suelette Dreyfus
Organisational Culture And Organisational Impacts Of Information Systems: A Review Of The Empirical Literature, Fei Peng, Rajeev Sharma, Sherah Kurnia, Reeva Lederman, Suelette Dreyfus
Faculty of Engineering and Information Sciences - Papers: Part A
Organisational culture is an important influence in shaping the organisational impacts of Information Systems. However, the conceptualisation and operationalisation of culture in empirical studies does not reflect the richness of the theoretical literature. In particular, our review finds that the dynamic, emergent and reciprocal nature of the IS-culture relationship has not been adequately examined in the empirical literature. This is partly due to the methodologies employed in existing research. Suggestions for enriching empirical research into the ISculture relationship are discussed.