Social and Behavioral Sciences Commons^™

The Design Of A Performance Measurement Model For Small Firms Within The Service Sector, Vicki Baard, Edmund W. Watts

Faculty of Commerce - Papers (Archive)

The role of small business, as part of the value adding chain in any economy, should never be understated. In Australia small business represents 96% of all private sector business, accounts for 47% of all private sector employment and the majority fail within three to five years of establishment. Despite this contribution the small business sector, and in particular the service sector component, appear to be underrepresented in the development of specific performance measurement models, which, within the academic and professional literature appear to focus on their larger firm counterparts. Given the unique position of small business service organisations the …

Appraising Performance In Public Sector Organisations: Critical Discourse Perspectives, Christa Wood

Faculty of Commerce - Papers (Archive)

This paper examines the performance appraisal system that has been implemented in some public service organisations in line with the changes to a more commercialized structure. In an effort to change the behaviours and attitudes of public servants, performance appraisal systems have incorporated the new values and desired behaviours. Although a myriad of studies exist in regards to the new public management and on the topic of performance appraisal systems, there are few critical management studies of the implementation and operation of performance appraisal in the public sector. To date, most critical studies of performance appraisal have concentrated on the …

A Mission-Centric Approach To Financial Ratio Analysis In The Nonprofit Sector, Anne Abraham

Faculty of Commerce - Papers (Archive)

Nonprofit organisations (NPOs) are melting pots combining mission, members and money. Given that the mission of a nonprofit organisation is the reason for its existence, it is appropriate to focus on financial resources in their association with mission and with the individuals who are served by that mission [1] [2] [3]. Measurement of financial performance by ratio analysis helps identify organisational strengths and weaknesses by detecting financial anomalies and focusing attention on issues of organisational importance [4].

Questions have been raised that relate the performance of NPOs to their fmancial resources, their mission and their membership. Addressing these questions is …

Managing Mission, Members And Money: A Financial Analysis Model For The Nonprofit Sector, Anne Abraham

Faculty of Commerce - Papers (Archive)

Nonprofit organisations (NPOs) are melting pots combining mission, members and money. Given that the mission of a nonprofit organisation is the reason for its existence, it is appropriate to focus on financial resources in their association with mission and with the individuals who are served by that mission (Parker 2003; Wooten et al 2003; Colby and Rubin 2005). Measurement of financial perfonnance by ratio analysis helps identify organisational strengths and weaknesses by detecting financial anomalies and focusing attention on issues of organisational importance (Glynn et al 2003).

Questions have been raised that relate the perfonnance of NPOs to their financial …

A Test Of Transformational And Transactional Leadership Styles On Employees' Satisfaction And Performance In The Uae Banking Sector, Raed Awamleh, John Evans, Ashraf Mahate

Faculty of Commerce - Papers (Archive)

This study tested the transformational leadership theory among managers at functional levels in United Arab Emirates (UAE) banks. The UAE banking sector was chosen due to its importance in the U.A.E. economy and its significant contribution to the Emirates GDP. The paper examines the effects of both transformational and transactional leadership styles of bank managers/supervisors on employees’ satisfaction and self-perceived performance. Self-esteem and leadership disposition (Romance of Leadership) of employees were hypothesized to act as moderators. Data was collected from employees working in national and international banks operating in the UAE. A multiple regression analysis indicated that transformational leadership style …

An Analysis Of Public Sector Deficits And Debt In Lebanon: 1970-2000, Charles Harvie, Ali Salman Saleh

Faculty of Commerce - Papers (Archive)

No abstract provided.

Qualitative Case Study Research: A Research Project On Employee Participation In The Malaysian Private Sector, Balakrishnan Parasuraman

Faculty of Commerce - Papers (Archive)

Employee participation is one of the important fields in industrial relations. Research on employee participation in Malaysia is usually conducted through large-scale surveys and quasi-experiments and only focuses on the public sector. Therefore, this research instead uses a qualitative case study approach in investigating employee participation practices in private sector companies in Malaysia. This paper discusses aspects of the methodology of case study research and qualitative data collection and the theory and arguments affecting the choice of research and data gathering strategy in this research. Concludes that carrying out qualitative case study research, in the author's experience, is first and …

The Development Of An Industry Specific Performance Measurement Model For Service Organisations Within The Small Business Sector, Vicki Baard, Edmund W. Watts

Faculty of Commerce - Papers (Archive)

The role of small business, as part of the value adding chain in any economy, should never be understated. In Australia small business represents 96% of all private sector business, accounts for 47% of all private sector employment and the majority fail within three to five years of establishment. Despite this contribution the small business sector, and in particular the service sector component, appear to be underrepresented in the development of specific performance measurement models, which, within the academic and professional literature appear to focus on their larger firm counterparts. Given the unique position of small business service organisations the …