Social and Behavioral Sciences Commons^™

An Exploration Of Values Among Consumers Seeking Treatment For Borderline Personality Disorder, Simone Mohi, Frank P. Deane, Anne Bailey, Dianne M. Mooney-Reh, Danielle L. Ciaglia

Faculty of Social Sciences - Papers (Archive)

Background

Consumer feedback identifies a new challenge in the treatment of borderline personality disorder (BPD) is to address the discrepancy between clinical treatment targets and the more personally meaningful goals people are seeking in treatment. This highlights the need to increase clarification of people’s values and link these to therapy goals. The current study explores ways in which individuals with BPD identify with values across key life domains.

Methods

At initial assessment 106 consumer participants attending an outpatient clinic for the treatment of BPD completed the Personal Values Questionnaire by Blackledge and colleagues. This 90-item measure asks participants to respond …

Persuasive Systems Design Features In Promoting Medication Management For Consumers, Khin Than Win, Judy Mullan, Sarah Katherine Howard, Harri Oinas-Kukkonen

Faculty of Engineering and Information Sciences - Papers: Part B

Medication safety continues to be a growing concern in the healthcare industry. Providing medication information to consumers and supporting self- management would help to reduce medication errors and to increase medication adherence. This paper reviews the persuasive systems design features used in current medication management applications for consumers. A database search was conducted to identify relevant articles, which were then reviewed using the Persuasive Systems Design model as a framework for analysis. The results highlighted the applicability of these features for the medication management information systems available to consumers. Primary task support and Dialogue support categories were highly cited in …

Young People In The Global North: Environmental Heroes Or Pleasure-Seeking Consumers, Elyse R. Stanes, Natascha Klocker

Faculty of Social Sciences - Papers (Archive)

Young people in the Global North have disparate identities in relation to environmental sustainability; they are purportedly more knowledgeable and concerned about the environment and climate change than older generations, but are also typecast as leaders of a hedonistic consumer culture. This chapter undertakes a critical review of the key research trajectories across geography, youth studies, and the social sciences that pertain to young people, consumption, and environmentalism. It draws on recent research that has sought to complicate the positioning of contemporary young people as either "hedonistic consumers" or "environmental heroes." The reality, for many young people, lies in between …

Recovery From Borderline Personality Disorder: A Systematic Review Of The Perspectives Of Consumers, Clinicians, Family And Carers, Fiona Y. Ng, Marianne E. Bourke, Brin F. S Grenyer

Faculty of Social Sciences - Papers (Archive)

Purpose Longitudinal studies support that symptomatic remission from Borderline Personality Disorder (BPD) is common, but recovery from the disorder probably involves a broader set of changes in psychosocial function over and above symptom relief. A systematic review of literature on both symptomatic and personal recovery from BPD was conducted including the views of consumers, clinicians, family and carers. Materials and Methods A PRISMA guided systematic search identified research examining the process of recovery from BPD. Longitudinal studies with a follow-up period of five or more years were included to avoid treatment effects. Results There were 19 studies, representing 11 unique …

Consumers' Responses To Front-Of-Pack Labels That Vary By Interpretive Content, Zenobia Talati, Simone Pettigrew, Bridget Kelly, Kylie Ball, Helen Dixon, Trevor Shilton

Faculty of Social Sciences - Papers (Archive)

Previous research has shown that front-of-pack labels (FoPLs) can assist people to make healthier food choices if they are easy to understand and people are motivated to use them. There is some evidence that FoPLs providing an assessment of a food's health value (evaluative FoPLs) are easier to use than those providing only numerical information on nutrients (reductive FoPLs). Recently, a new evaluative FoPL (the Health Star Rating (HSR)) has been introduced to Australia and New Zealand. The HSR features a summary indicator, differentiating it from many other FoPLs being used around the world. The aim of this study was …

Summary Of The Economic Impacts Of Power Quality On Consumers, Sean T. Elphick, Philip Ciufo, Victor W. Smith, Sarath Perera

Faculty of Engineering and Information Sciences - Papers: Part A

The quality of the electrical supply has a direct impact on the correct function and operation of equipment connected to the public electricity supply network. There is an expectation that devices will operate as designed and that equipment lifetime should, statistically, be close to the designed value. The reliability of the network is generally assumed to be high enough so as to not cause unacceptable issues with regard to loss of production or loss of functionality. Quantifying the cost to the consumer when the supply power quality or reliability are not as expected is an important metric and can be …

If At First You Don't Succeed: Older Consumers And Hospital Food & Beverage Packaging - A Matter Of Try, Try And Try Again!, Alison F. Bell, Karen L. Walton, Nicola Westblade, Kate Morson, Jacqueline S. Chevis, Leire Harries, Alaster Yoxall

Faculty of Social Sciences - Papers (Archive)

‘Openability’ of food and beverage packaging has been shown to be problematic for older consumers. Pressure on resources has seen the use of packaged food and beverages increase in Hospitals within the NSW region of Australia. Studies at the University of Wollongong have shown that not only is Hospital food & beverage packaging problematic, difficulty opening it was identified as a barrier to nutritional intake.

Given the serious nature of the problem, a series of studies have been undertaken by the University of Wollongong and Sheffield Hallam University, to evaluate the issues surrounding the ‘openability’ of this packaging in an …

Facilitating Better Health Care For Mental Health Consumers Through Engagement: Complexities Of Establishing A Partnership Pilot Program Between Mental Health Professionals And University Exercise Physiology Students, Angela Douglas, Alex Gagan, Keirin Mccormack, Sarah Lisle

Faculty of Science, Medicine and Health - Papers: part A

Abstract of the oral presentation.

A Qualitative Evaluation Of New Zealand Consumers Perceptions Of General Practice Nurses, Elizabeth J. Halcomb, Kath Peters, Deborah Davies

Faculty of Science, Medicine and Health - Papers: part A

Background An important consideration in health service delivery is ensuring that services meet consumer needs and that consumers are satisfied with service delivery. Patient satisfaction can impact on compliance with suggested treatments and therefore impact on health outcomes. Comparatively few studies have explored consumer satisfaction with nurses in general practice. Methods A sub-group of 18 consumers from a larger quantitative evaluation of consumer satisfaction with New Zealand general practice nurses participated in semi-structured telephone interviews. Interview data was analysed using thematic analysis. Results Four major themes emerged from the data. These themes highlighted that, despite confusion experienced by some consumers …

Involvement Of Consumers In Health Technology Assessment Activities By Inahta Agencies, David Hailey, Sophie Werko, Rugayah Bakri, Alun Cameron, Britta Gohlen, Susan Myles, Jasmine Pwu, Jomkwan Yothasamut

Faculty of Engineering and Information Sciences - Papers: Part A

Objectives: To obtain further information from members of the International Network of Agencies for Health Technology Assessment (INAHTA) on the involvement of consumers in their programs. Methods: A questionnaire for a survey was developed and sent to member agencies in November 2010. Survey responses were compared with those from an earlier survey conducted in 2005. Results: Of the thirty-three agencies that provided responses, 67 percent involve consumers in some aspects of their health technology assessment (HTA) programs, compared with 57 percent in 2005. As in the earlier survey, most agencies reporting involvement have contact with consumer or patient organizations and …

Developing A Decision Aid For Drivers Living With Dementia: Supporting Consumers And Carers In The Process Of Making Decisions About Driving Retirement, Catherine L. Andrew, John Carmody, Kate L. Lewis, Victoria Traynor, Don Iverson

Faculty of Science, Medicine and Health - Papers: part A

Abstract of paper that presented at the Occupational Therapy Australia, 25th National Conference and Exhibition, 24-26 July 2013, Adelaide Convention Centre.

Helpfulness Of Online Product Reviews As Seen By Consumers: Source And Content Features, Mengxiang Li, Liqiang Huang, Chuan-Hoo Tan, Kwok-Kee Wei

Faculty of Engineering and Information Sciences - Papers: Part A

Online product reviews are important determinants of consumers' purchase decision. Although prior research has articulated various benefits of online product reviews, there are few investigations into whether or not they are perceived as helpful by consumers. Product review helpfulness is conceptualized as a second-order formative construct, which is manifested by perceived source credibility, perceived content diagnosticity, and perceived vicarious expression of the product review. In this study, we conduct a laboratory experiment to investigate product review helpfulness as well as its corresponding antecedents from the product review feature perspective (i.e., source- and content-based review features). Findings from the study are …

Facilitating Better Health Care For Mental Health Consumers: Complexities Of Establishing A Partnership Program, Christopher Patterson, Alex Gagan, Sarah Watson, Angela Douglas

Faculty of Science, Medicine and Health - Papers: part A

Abstract of paper that presented at the Australian College of Mental Health Nursing 39th International Mental Health Nursing Conference, 22-24 October, 2013, Perth, Australia.

Is A Good Idea Enough?' Engaging Mental Health Professionals And University Of Wollongong Students To Facilitate Sustainable Change In Health Care For Mental Health Consumers, Angela Douglas, Alex Gagan, Keirin Mccormack, Sarah Lisle

Faculty of Science, Medicine and Health - Papers: part A

Abstract of paper that presented at the 2013 Engagement Australia Conference, 15-17 July, Australian Catholic University, Melbourne.

Consumer Understandings And Attitudes Towards Local Food: An Exploration Of Australian Consumers' Perspectives, Ellena Rebbeck, Deanne Condon-Paoloni, Heather Yeatman

Faculty of Science, Medicine and Health - Papers: part A

Concerns exist about the sustainability of current globalised food systems, and have led to increased interest in alternative food systems. It has been argued that local food will reduce environmental impacts, provide consumer benefits of connection and health, and support local economies.

Do We Provide Meaningful Guidance For Healthy Eating? An Investigation Into Consumers' Interpretation Of Frequency Consumption Terms, Lesley King, Wendy L. Watson, Kathy Chapman, Bridget Kelly, Jimmy Chun Yu Louie, Clare Hughes, Jennifer Crawford, Timothy P. Gill

Faculty of Health and Behavioural Sciences - Papers (Archive)

OBJECTIVE: To investigate consumers' understanding of terms commonly used to provide guidance about frequency and quantity of food consumption. METHODS: A survey of 405 shoppers explored how frequently consumers thought food labeled with the terms "eat often," "eat moderately," "eat occasionally," "a sometimes food," and "an extra food" should be eaten. In a separate phase, 30 grocery buyers responded to open-ended questions about their interpretation of these terms. RESULTS: Responses indicated significant differences in meaning between the terms. However, the specific interpretation of each term varied considerably across respondents. The qualitative research found the terms to be highly subjective, and …

What Do Australian Consumers Think About Current Advertising Standards?, Sandra Carol Jones, Katherine Eagleton

Faculty of Social Sciences - Papers (Archive)

The concept of community standards is the cornerstone of advertising self-regulation in Australia. However, there is a dearth of research on current attitudes towards advertising and a virtual absence of such data in an Australian context. A questionnaire was developed to assess consumer attitudes towards advertising; respondents were 872 adults residing in New South Wales. We found high levels of concern regarding advertising standards in general and a consistent perception that advertising should not, for example, use coarse language or violent images, portray women or men as sex objects or show nudity, stereotype or make fun of groups of people, …

Consumers' Salient Beliefs Regarding Dairy Products In The Functional Food Era: A Qualitative Study Using Concepts From The Theory Of Planned Behaviour, Deborah Nolan, Elizabeth Neale, Yasmine Probst, Karen E. Charlton, Linda C. Tapsell

Faculty of Health and Behavioural Sciences - Papers (Archive)

Background Inadequate consumption of dairy products without appropriate dietary substitution may have deleterious health consequences. Social research reveals the factors that may impede compliance with dietary recommendations. This is particularly important given the recent introduction of functional dairy products. One of the challenges for public health professionals is to demonstrate the efficacy of nutrition education in improving attitudes toward nutrient rich foods. The aim of this study was to explore the salient beliefs of adult weight loss trial participants regarding both traditional and functional dairy products and to compare these with a control group not exposed to nutrition education Methods …

Australian Mental Health Consumers' Contributions To The Evaluation And Improvement Of Recoveryoriented Service Provision, Sarah L. Marshall, Lindsay G. Oades, Trevor P. Crowe

Faculty of Health and Behavioural Sciences - Papers (Archive)

No abstract provided.

Influence Of Consumers' Online Decision-Making Style On Comparison Shopping Proneness And Perceived Usefulness Of Comparison Shopping Tools, Young Park, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

Applications to support online comparison shopping are expected to become increasingly available to consumers. However, not all consumers equally engage in online comparison shopping and, thus, would not necessarily benefit from such tools. The study proposes that the perceived usefulness of comparison shopping tools depends on consumers‟ comparison shopping proneness, which in turn is influenced by consumers‟ online decision-making styles. An online survey using a consumer research panel was conducted to test the hypotheses in the context of travel comparison shopping tools. The results suggest that some consumer decision-making style dimensions influence comparison shopping proneness while others have no influence. …

Alcohol Energy Drinks: Engaging Young Consumers In Co-Creation Of Alcohol Related Harm, Sandra C. Jones, Lance Barrie

Faculty of Health and Behavioural Sciences - Papers (Archive)

Alcohol-energy drinks are a relatively new entry to the alcohol market, but have rapidly gained popularity among young drinkers. Unfortunately, these products are also associated with higher levels of alcohol-related harm, including negative health effects and increased levels of aggression and violence. This paper reports on the social image functions served by these products, as perceived by university students; and suggests that there is a need to look beyond alcohol advertising to other factors that increase consumption – including pricing, distribution, use of social media, and consumer co-creation of brand image. Keywords: attitude, behaviour, experience, perception, public health, responsibility, alcohol

Mental Health Consumers' Perceptions Of Receiving Recovery-Focused Services, Sarah Marshall, Lindsay G. Oades, Trevor P. Crowe

Faculty of Health and Behavioural Sciences - Papers (Archive)

Method: A self-report questionnaire was developed drawing on key aspects of the Collaborative Recovery Model (CRM) (responsibility, collaboration, autonomy, motivation, needs, goals, homework). Ninety-two adult consumers from metropolitan, regional and rural non-government organizations and public mental health services in eastern Australian states completed the questionnaire. Results: Consumers using services provided by CRM trained workers identified significant changes to service delivery in relation to frequency with which they were encouraged to take responsibility for their recovery, degree to which they collaborated with staff and the extent to which they were encouraged to complete homework activities to assist them to achieve their …

‘Natural’ Claims On Foods: A Review Of Regulations And A Pilot Study Of The Views Of Australian Consumers, P. G. Williams, J. Markoska, V. Chachay, Anne Mcmahon

Faculty of Health and Behavioural Sciences - Papers (Archive)

The term ‘natural’ is often used on food labels, but is unregulated in Australia, except for prohibitions on misleading and deceptive conduct in the Trade Practices Act. This pilot study aimed to review definitions and regulations of ‘natural’ in Australia and internationally; record the ingredients used in a sample of foods marketed as natural; and examine consumer expectations about which ingredients could suitably be labeled natural. A survey of food labels at 12 food outlets recorded ingredients commonly used in foods marketed as natural. Consumer expectations were examined with a questionnaire about 25 ‘natural’ food ingredients. One hundred and nineteen …

Consumers' Difficulty With Learning By Analogy Of Really New Products: Selection Criteria Of Effective Analogies, Amina Ait El Houssi

Faculty of Commerce - Papers (Archive)

Research in marketing and consumer behavior has suggested that analogies may be useful to enhance consumer learning of really new products. However, mixed results on the effectiveness of analogies have also been found indicating the risk of communication failure. In this paper several aspects of analogical thought that may negatively influence the use of analogies as learning devices for really new products are identified. For effective use of consumer learning by analogy of really new products several criteria are proposed for the selection of an appropriate analogy. In an exploratory study these criteria are used to find explanation for the …

Australian Consumer Attitudes To Health Claim - Food Product Compatibility For Functional Foods, P. G. Williams, L. Ridges, M. Batterham, B. Ripper, M. C. Hung

Faculty of Health and Behavioural Sciences - Papers (Archive)

This study with Australian consumers investigated how appealing different health claims combined with particular food carriers were to Australian consumers, and compared the results of a similar study with Dutch consumers. 149 shoppers considered up to 30 different food concepts, rating how ‘attractive’, ‘believable’, and ‘new and different’ they found each concept and their ‘intention to try’. Each variable was significantly related to intention to try (p<0.001) and together explained 56% of the intention score. Claims and carriers independently had a significant effect on ratings of attractiveness and intention to try but, unlike the Dutch study, the carrier was a more important predictor of intention to purchase than the claim. Implications for regulation of health claims for food are discussed.

What Motivates Consumers To Write Online Travel Reviews?, Kyung Hyan Yoo, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

The Web provides a fertile ground for word-of-mouth communication and more and more consumers write about and share product-related experiences online. Given the experiential nature of tourism, such first-hand knowledge communicated by other travelers is especially useful for travel decision making. However, very little is known about what motivates consumers to write online travel reviews. A Web-based survey using an online consumer panel was conducted to investigate consumers' motivations to write online travel reviews. Measurement scales to gauge the motivations to contribute online travel reviews were developed and tested. The results indicate that online travel review writers are mostly motivated …

A World Of Flux Requires Information Literacies In The Community And Workplace, Lynda S. Kriflik, George K. Kriflik

Faculty of Commerce - Papers (Archive)

This paper outlines two studies that explored alternative methodologies that assisted individuals to identify and critically reflect on their preferred way of being. Central to both studies is the importance of critical reflection as the pathway to fully informed decisions. In one study the researcher explored how managers considered information issues that influenced their leadership style, including the risks that stem from individual attitudes and actions. The other explored consumer reactions to food system risk and the information desired to reduce such risk. Both studies highlight the need to facilitate the enhancement of information literacies in the workplace and in …

Can Health Claims For Foods Help Consumers Choose Better Diets?, P. G. Williams

Faculty of Health and Behavioural Sciences - Papers (Archive)

Consumers are becoming health-conscious and most agree that eating healthily is a better way to manage illness than using medication. This has led to the increased acceptance and consumption of functional foods with health-promoting capabilities, demonstrated by impressive growth in sales world wide. Functional foods certainly have the potential to assist in disease management or reduction of risk and their use is being increasingly recommended in both medical and dietetic practice. There is an observed ‘push’ from food companies seeking out new markets and profit opportunities, with a concurrent market ‘pull’ from an educated, health-conscious consumer with a higher disposable …

Nutrient Function, Health And Related Claims On Packaged Australian Food Products - Prevalence And Compliance With Regulations, P. G. Williams, H. Yeatman, Leisa Ridges, A. Houston, J. Rafferty, A. Roesler, M. Sobierajski, B. Spratt

Faculty of Health and Behavioural Sciences - Papers (Archive)

Australia and New Zealand are currently reviewing the regulations governing nutrition function, health and related claims on foods. Health claims currently are not permitted on food labels, with one exception. The aim of this study was to describe the use of such claims on packaged food for sale in Australia (excluding nutrient content claims) prior to any changes to the regulations, and measure compliance with existing regulations. A survey was conducted of the labelling of 7850 products (including multiple pack sizes of individual foods) in 47 different food categories on sale in New South Wales in 2003. A total of …

The Limitations Of Consumer Response To Csr: An Empirical Test Of Smith's Proposed Antecedents, Alan Pomering, Sara Dolnicar

Faculty of Commerce - Papers (Archive)

Despite an increase in consumer expectations for business to do more for society than deliver on economic conditions and many firms' increasingly adopting socially-responsible stances, marketplace behaviour highlights a gap between what consumers report they expect from firms and what they are prepared to reward. In an effort to rationalise this gap, Smith (2000) has proposed three limits on consumers' ability to respond to firms' socially-responsible practices, or corporate social responsibility (CSR). Based on a study in Australia's retail banking sector, a high-contact service context, this paper empirically tests Smith's three proposed limits to consumers' CSR response. Key findings include …