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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Customer Orientation In An Australian Public Service Agency And Its Effect On Public Service Motives: Developing A Research Study, Christa Wood
Faculty of Commerce - Papers (Archive)
The Australian public service has experienced dramatic changes during the last few decades. One of the changes is the push for public servants to behave in accordance with private sector principles, such as customer service orientation. This paper is developing a research study that aims to analyse the motivational forces that enable (or disable) the behavioural changes of public servants and what impact (if any) those changes have on traditional public service motives. The study intends to use an extended expectancy-valence model together with a public service motive measurement scale to identify if there are relationships between motivational forces, customer …
Developing An Online Community Of Learners For Second Language Students Using Design-Based Research, Mariolina Pais Marden, Janice A. Herrington, Anthony J. Herrington
Developing An Online Community Of Learners For Second Language Students Using Design-Based Research, Mariolina Pais Marden, Janice A. Herrington, Anthony J. Herrington
Faculty of Arts - Papers (Archive)
This paper describes the design of a research project that adopted a designbased research (DBR) approach to create and implement an online community of second language learners of Italian. For one semester a group of sixteen intermediate and advanced level students of Italian, their teacher and seven Italian native speaker facilitators participated in the activities of an online community of practice and interacted with each other through the communication tools and resources of an online learning management system. This paper presents the four phases of the study using the DBR model outlined by Reeves (2006) and the methodology that informs …