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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Companies' Responses To Negative Online Reviews, Claudia L. Ramos
Companies' Responses To Negative Online Reviews, Claudia L. Ramos
Theses and Dissertations - UTB/UTPA
Past research has revealed that very little research had examined services recovery strategies in the online context. The study investigated different types of companies’ responses to negative online reviews as a service recovery strategy after a service failure. The current research centers on the relationship between one service recovery strategy and three online customer behavioral reactions: post-purchase cognitive dissonance, post-recovery satisfaction and re-purchase intentions. Participants were randomly assigned to one of five conditions and were asked to complete a questionnaire that measured cognitive dissonance, post-recovery satisfaction and re-purchase intention scores, as well as demographic items. Results showed that the apology …
Assessment And Treatment Of Elopement In Young Children With Autism, Ivette Andrade
Assessment And Treatment Of Elopement In Young Children With Autism, Ivette Andrade
Theses and Dissertations - UTB/UTPA
Elopement, leaving a caregivers side without permission or supervision, is a behavior that is more prevalent among children with autism as compared to their typically developing peers. With potentially fatal consequences (e.g., drowning, being run over, abducted), it is reported to cause high levels of stress for caregivers. In the present study, we evaluate the assessment and treatment of elopement using a multicomponent treatment package to address the multiple functions of elopement. The treatment consisted of an antecedent treatment procedure, blocking and differential reinforcement of other behaviors with extinction (DRO w/ EXT). An ABAB reversal design was utilized to assess …
Premenstrual Experiences: The Simultaneous Examination Of The Association Of Self-Perceived Stress, College-Related Stress, And Sleep Quality, Sara Julia Gonzalez
Premenstrual Experiences: The Simultaneous Examination Of The Association Of Self-Perceived Stress, College-Related Stress, And Sleep Quality, Sara Julia Gonzalez
Theses and Dissertations - UTB/UTPA
Research suggests that stress may contribute to the severity of premenstrual experiences, but the contribution of different types of stress has not been carefully examined. Using self-report measures, the current study examined the relation between self-perceived stress, college-related stress, sleep quality, and premenstrual experience in a predominantly Hispanic female college sample. Results indicated that self-perceived stress accounts for a statistically significant proportion of the variance in premenstrual experience ratings, with higher stress associated with greater premenstrual distress. Based on a hierarchical regression analysis, adding college-related stress to the predictive model allows for a significantly larger amount of the variance in …
Organizational Culture And Generation Cohorts: A Comparative Analysis Between A Public And Private Organization, David A. Morgan
Organizational Culture And Generation Cohorts: A Comparative Analysis Between A Public And Private Organization, David A. Morgan
Theses and Dissertations - UTB/UTPA
The relationship between organizational culture type and generation cohort values has potential implications for how we understand a workplace environment. The examination of an organization’s culture through the prism of generation cohorts and their corresponding values is the focal point of this research question. Utilizing the Organizational Culture Assessment Instrument (OCAI) to measure the current and preferred culture type within an organization, and identifying the generational cohorts whom measure these cultures allow empirical data to establish the relationship between these two variables. By examining these results through a public sector and a private sector organization, the claim that the two …
Is Texas Measuring Up To Federal Expectations? An Examination Of The No Child Left Behind Legislation On Texas Region One Education Service Center District Schools, Maricela De Leon
Theses and Dissertations - UTB/UTPA
This research paper presented information on student performance results for school children in Texas Region One – Title I district schools. By using recent data on student performance from a seven year period, 2003 to 2010, between district schools in Region One, the findings of the results is reflected to answer the question on whether district schools in Texas Region One –Title I schools reflect the intended No Child Left Behind act performance indicators as identified in the 2002 legislation.