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University of Tennessee, Knoxville

Public Affairs, Public Policy and Public Administration

Performance measurement

2017

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Tennessee Municipal Benchmarking Project Fy2016, Laura Ogle-Graham, Frances Adams-O'Brien Apr 2017

Tennessee Municipal Benchmarking Project Fy2016, Laura Ogle-Graham, Frances Adams-O'Brien

Tennessee Municipal Benchmarking Project

This report marks the 14th year of the Tennessee Municipal Benchmarking Project (TMBP). The report provides performance and cost data for the period July 1, 2015 through June 30, 2016 (Fiscal Year 2016 or FY2016). In this FY2016 annual report, there are a total of eleven service areas measured and analyzed:

1) Building Code Enforcement 2) Employment Benefits 3) Finance 4) Fire 5) Human Resources 6) Information Technology 7) Parks and Recreation 8) Planning and Zoning 9) Police 10) Property Maintenance Code Enforcement 11) Refuse Collection, Disposal, and Recycling.

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