Social and Behavioral Sciences Commons^™

Interorganizational Performance Comparisons Using Quality Assurance Audit Results, Raymond E. Keeler

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Government Performance and Results Act (GPRA) of 1993 requires government agencies to conduct performance measurements of their contractors for purposes of evaluation and comparison. To be most meaningful, performance comparisons need to consider all relevant characteristics that are of importance to the agency. Yet, bounded rationality theory states that managers of complex programs may have insufficient time and resources to consider all potentially relevant factors. Therefore, metrics used for decision making need to incorporate all relevant factors before the information is provided to decision makers.

Over the last several decades, government agencies have increasingly identified Quality Assurance compliance as …