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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Rethinking The Troubleshooting Model, Jennifer Everson Brown
Rethinking The Troubleshooting Model, Jennifer Everson Brown
University Libraries: Staff Scholarship
In the various jobs I have held, most of them library-related, customer service has been a part of them all. I decided to apply a customer service-based approach to electronic resources as the Electronic Resources Manager at the University of Denver Libraries (DU). In order to implement a customer service-based approach with a larger staff, a standardized training procedure was necessary.
Essentialism, Social Construction, Or Individual Differences, Jenelys Cox, Jeff Rynhart, Shea-Tinn Yeh
Essentialism, Social Construction, Or Individual Differences, Jenelys Cox, Jeff Rynhart, Shea-Tinn Yeh
University Libraries: Staff Scholarship
Per the United States Department of Labor Women’s Bureau’s latest available statistics, the percentage of women employed in computer and information technology occupations was consistently lower than the average for all occupations. When broken down by selected characteristics, these numbers range from 12.4% in computer network architectures to 35.2% in web development. Is this trend reflected in the libraries? Although no comprehensive statistics are available for women in library IT, Lamont’s study does reflect the same trend in that the number of women as library IT department heads has been about one half that of men between 2004-2008. Why is …