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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
The Good, The Bad, But Mostly The Ugly: Adherence To Rusa Guidelines During Encounters With Inappropriate Behavior Online, Jack M. Maness, Sarah Naper, Jayati Chaudhuri
The Good, The Bad, But Mostly The Ugly: Adherence To Rusa Guidelines During Encounters With Inappropriate Behavior Online, Jack M. Maness, Sarah Naper, Jayati Chaudhuri
University Libraries: Faculty Scholarship
Using a scoring rubric based on RUSA’s Guidelines for Behavioral Performance of Reference and Information Service Providers, librarians’ performance in 106 chat reference transcripts in which a patron was determined to be acting inappropriately were compared to 90 randomly chosen transcripts from the same time period in which no inappropriate behavior was identified. Librarians serving appropriately behaving patrons scored significantly better on two of five major dimensions of the RUSA Guidelines. Recommendations for librarians serving inappropriately behaving patrons and for improving the three of the five major dimensions are given.
Better, Faster, Stronger: Integrating Archives Processing And Technical Services, Gregory C. Colati, Katherine M. Crowe, Elizabeth S. Meagher
Better, Faster, Stronger: Integrating Archives Processing And Technical Services, Gregory C. Colati, Katherine M. Crowe, Elizabeth S. Meagher
University Libraries: Faculty Scholarship
The University of Denver’s Penrose Library implemented a consolidated cataloging and archives processing unit for all materials, taking advantage of the structure, workflow design, and staff resources that were already in place for library-wide materials processing: acquisitions, cataloging, binding, and stacks maintenance. The objective of Penrose Library’s integrated approach was to efficiently create metadata that allow searches based on subject relevance rather than on collection provenance. The library streamlined archives processing by integrating digital content creation and management into the materials processing workflow. The result is a flexible, sustainable, and scalable model for archives processing that utilizes existing staff by …