Social and Behavioral Sciences Commons^™

An Investigation Into Providing Feedback To Users Of Decision Support, James Pharmer

Electronic Theses and Dissertations

Research in several domains has shown that the implementation of computerized decision support aids is often associated with issues of human-automation interaction, which can have disastrous consequences. One often-cited reason for these issues is the poor quality of the feedback that is provided to the operators through these tools. The objective of the proposed investigation is to examine how providing feedback through a decision support tool affects operator knowledge and performance in the context of a fault management task for naval gunfire support. A one-way between-groups comparison was made to investigate differences between providing decision support feedback (logic trace, mission …