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Screening The Managerial Applicant: A Descriptive Phenomenological Study Of Résumé Review And Evaluation, Gregory E. Higgins

Dissertations

Resume screening is among the most frequently used hiring methods in U.S.-based organizations (Behrenz, 2001; Wilk & Cappelli, 2003). While little research has been conducted to establish its validity (Russell, 2007), 90% of hiring personnel in the United States use some form of resume screening to eliminate job applicants during the hiring process (Boatman & Erker, 2012). Researchers have noted that the use of resume screening is a likely source of hiring errors (Robertson & Smith, 2001) that have a range of negative impacts on organizations including loss of revenue, damage to the organizational image, lowered employee morale, customer dissatisfaction, …