Social and Behavioral Sciences Commons^™

Nothing About Us Without Us: The Benefits Of Hiring Staff With A Disability In Libraries., Elaine Chapman, Sarah-Anne Kennedy

Conference Papers

There is a common saying amongst the disability communities in many countries, and that is “Nothing about us without us”. This term is usually used to refer to the making of laws and operation of services without prior consultation with the disability community, including library services.

Employing disabled people as staff ties into some of the core philosophies of libraries: improving access, diversity, democracy, open education, lifelong learning, and social responsibility.

Disabled staff members have the benefit (for us!) of having faced accessibility issues of varying kinds in their own lives. They are often able to use this experience to …

Overcoming Fraud & Dishonesty In The Hospitality Industry, James Peter Murphy

Conference papers

The licensed industry is an increasingly competitive market place, many bars have responded by empowering staff and undertaking structural and management reforms in recent years. Undoubtedly, these changes have significantly raised the levels of customer service and enhanced customer satisfaction. Paradoxically these changes, combined with the responsibilities allocated to bar staff and management to supervise and manage bars with autonomous control have created more fertile conditions, scope and opportunity for dishonest actions by staff members.

The way licensed premises approach the issue of staff fraud is changing in response to the increased risk. Many bars have historically been anxious to …