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Csisg Fieldwork Methodology Whitepaper, Institute Of Service Excellence, Smu
Csisg Fieldwork Methodology Whitepaper, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
Comparisons of Results and Respondent Demographic Profiles between Interviewer Administered Face-to-face Survey and Respondent Self-administered Online Survey for the Customer Satisfaction Index of Singapore (CSISG)
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.