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Social and Behavioral Sciences Commons

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Singapore Management University

Industry

Hospitality Administration and Management

2017

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Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu Nov 2017

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.