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Building Trust Through The Dynamics Of Emotions And Moods: A Conceptual Framework And Empirical Investigations On The Role Of Affect In Interpersonal Trust Development, Changhong Serena Lu

Dissertations and Theses Collection

In this dissertation, I strived to understand the role of individuals’ affect in the development processes of interpersonal trust within organizations. To achieve the goal, I conducted two studies, one conceptual framework and one empirical investigation. Trust scholars have long recognized the affective component of trust experience. However, previous theoretical arguments and empirical findings are not well integrated to provide a cohesive understanding on various dynamic roles that emotions and moods can play in the trust development. Recognizing that the trustor and trustee may face diverse relational problems at various stages of their trust relationship, I first suggested a Phase …