Social and Behavioral Sciences Commons^™

Effect Of A Ubiquitous Moral Cue On Ethical Leadership, Moral Disengagement And Goal Difficulty: Real-World Outcomes Of A Novel Behavioural Intervention By Mobile Application Technology, Boon Heon Tan

Dissertations and Theses Collection (Open Access)

Firms invest significant resources in their ethical infrastructure to influence the ethical decision-making of employees. The advent of mobile technology has extended the frontier of interventions that may discourage unethical behaviour, through the use of ubiquitously-present mobile-based moral cues. I conducted a prospective, randomized field experiment, to study how a ubiquitous moral cue may positively enhance ethical decision-making. Sales professionals working in a pharmaceutical firm in China were assigned randomly by teams to either receive, or not, a mobile application from their firm’s compliance department. Over six months, participants completed three cross-sectional surveys, and were randomly monitored by an independent …

Clogged Intermediation: Were Home Buyers Crowded Out?, Hyunsoo Choi, Hyun-Soo Choi, Jung-Eun Kim

Research Collection Lee Kong Chian School Of Business

Post-crisis policy interventions significantly increased the demand for mortgage refinancing, but could this surge in refinancing applications have crowded out the supply of credit to home buyers? In this paper, we examine two frictions that hamper financial intermediation and result in banks' substitution of home purchase loans for refinance loans: The risk capacity channel through which banks with limited risk appetites prefer safer loans over riskier loans, and the operating capacity channel through which banks with limited operating capacities prefer applications that require less screening time. We find that following the recent financial crisis, banks facing these capacity constraints indeed …

Cultural Preferences In International Trade: Evidence From The Globalization Of Korean Pop Culture, Pao-Li Chang, Iona Hyojung Lee

Research Collection School Of Economics

The Korean pop culture (TVdramas and K-pop music) has grown immensely popular across the globe over thepast two decades. This paper analyzes its impacts on international trade. We compilea cross-country panel dataset of South Korea's TV show exports to over 150countries for the period of 1998{2014. These variations in exposure to Koreanpop cultures are used to identify changes in consumer preferences for Koreanmerchandise across time, countries, and products (at the HS 4-digit level).First, we find that more Korean TV show exports significantly increase Koreanexports of goods for women, while the effects are much smaller on men'smerchandise. This strongly supports the …

Innovations In Asia: Selected Case Studies, Institute Of Innovation And Entrepreneurship, Singapore Management University

Research Collection Institute of Innovation and Entrepreneurship

This book is a compilation of seven case studies written by faculty and staff of Singapore Management University (SMU) and has been edited in conjunction with the inaugural Asia Pacific Innovation Forum organised by the International Society for Professional Innovation Management (ISPIM) and hosted by SMU in December 2014. These cases have been carefully selected to illustrate the various challenges inherent in creating entrepreneurial and business innovations.

The first five cases are related to start-ups by experienced professionals and students. Jayashree is an excellent case that shows how an individual with very little education was able to design and implement …

Clogged Intermediation: Were Home Buyers Crowded Out?, Hyunsoo Choi, Hyun-Soo Choi, Jung-Eun Kim

Research Collection Lee Kong Chian School Of Business

Post-crisis policy interventions significantly increased the demand for mortgage refinancing, but could this surge in refinancing applications have crowded out the supply of credit to home buyers? In this paper, we examine two frictions that hamper financial intermediation and result in banks' substitution of home purchase loans for refinance loans: The risk capacity channel through which banks with limited risk appetites prefer safer loans over riskier loans, and the operating capacity channel through which banks with limited operating capacities prefer applications that require less screening time. We find that following the recent financial crisis, banks facing these capacity constraints indeed …

Multinationals In Emerging Markets: A Test Case Of The Banking Industry In India, Havovi Joshi

Dissertations and Theses Collection

Multinational firms play a significant role in the world economy, accounting for over 30% of the world stock market value. In the past decade or two, these firms have demonstrated a renewed wave of interest in the Emerging Asian markets. This is not surprising, given the attractive demographics, growing middle class and leapfrogging technology of these markets. But the optimism of these western firms heading eastward often gets quickly subdued by the realisation that these emerging Asian markets are far more complex—or at the very least, different—than western ones. They are more volatile, there is frequently a lack of institutional …

Motives Of Corporate Political Donations: Industry Regulation, Subjective Judgement And The Origins Of Pragmatic And Ideological Corporations, Nicholas M. Harrigan

Research Collection School of Social Sciences

What motivates corporate political action? Are corporations motivated by their own narrow economic self-interest; are they committed to pursuing larger class interests; or are corporations instruments for status groups to pursue their own agendas? Sociologists have been divided over this question for much of the last century. This paper introduces a novel case - that of Australia - and an extensive dataset of over 1,500 corporations and 7,500 directors. The paper attempts to understand the motives of corporate political action by examining patterns of corporate political donations. Using statistical modelling, supported by qualitative evidence, the paper argues that, in the …

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.

Paying It Forward, Joshua Sim

Research Collection Institute of Service Excellence

Joshua Sim, founder of The Beautiful Moment Photography, defines service excellence in a surprisingly relatable way — through emotional intelligence.

Creating Meaning In Work, Eunyce Yap, Joanna Lam

Research Collection Institute of Service Excellence

Eunyce Yap and Joanna Lam, Founders of fashion label, Love & Bravery, tell us why there should always be more to business than just the bottom line.

It Takes Two, Faye Sit, Ernest Ting

Research Collection Institute of Service Excellence

Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.

The Future Of Local Food, Eng Su Lee

Research Collection Institute of Service Excellence

Restaurateurs Lee Eng Su and Lee Chan Wai share their views on Singapore’s hawker food culture and how they want to change Singapore’s food industry.

Serendipitous Stylings, Yi Lian Ng

Research Collection Institute of Service Excellence

Multihyphenate Yi Lian Ng reflects on her seemingly radical career change and life as a florist, freelance writer and stylist, and accidental entrepreneur

How To Design For Your Customers, Selma Bamadhaj, Nur Rulhuda

Research Collection Institute of Service Excellence

Selma Bamadhaj and Nur Rulhuda of Lully Selb school us in the importance of personalised service and turning customers into friends.

From Rags To Riches: Following The East Asian Blueprint By Governments And Firms, Shantanu Bhattacharya

Asian Management Insights

What governments and firms should know before following the East Asian blueprint.

Creating A Great Workplace For All Singapore: First Steps For Business Leaders, Richard R. Smith, Benjamin Ho

Research Collection Lee Kong Chian School Of Business

In a highly competitive business world, the pressure for bottom-line results can be intense – sometimes at the expense of a positive workplace environment. Yet, it seems there are organizations that not only do well, but also have people who trust their leaders, possess deep pride in their work and organizations, and take genuine pleasure in working with their colleagues.

Heineken's Acquisition Of Asia Pacific Breweries: Accounting For Business Combinations And Ownership Interests, Pearl Hock Neo Tan, Chu Yeong Lim

Research Collection School Of Accountancy

On July 20, 2012, Heineken, a Dutch brewery offered S$5.125 billion (Singapore dollars; approximately US$4.1 billion) to buy Asia Pacific Breweries Ltd (APB; formerly, Malayan Breweries Limited) from its Singapore-based joint venture partner, Fraser and Neave, Limited. (F&N). At that point, Heineken and F&N had joint control over APB through the joint venture vehicle Asia Pacific Investments Pte Ltd (APIPL). Brewery business under the joint arrangement had moved on quite predictably from the time APB was formed in 1931. However, the calm changed to high drama when Thai Beverage, owned by one of Thailand's tycoons, made a bid for F&N …

The Search For Meaning Amid Tasks Galore And Race To Be First, David Chan

Research Collection School of Social Sciences

For most, life is a busy pursuit.But it is good every now and then to take the time to reflect on why you dowhat you do.

The Flow Of Funds In Asean, Philip C. Zerrillo

Research Collection Lee Kong Chian School Of Business

In his novel, Memoirs of a Geisha, Arthur Golden wrote, “Water can carve its way even through stone. And when trapped, water makes a new path.” Something similar seems to be happening with the flow of funds in ASEAN.

Growing Together, Shannon Ong, Mike Foo

Research Collection Institute of Service Excellence

Shannon Ong and Mike Foo of Woods in the Books discuss the significance of diverse stories and the importance of growing with your customers.

Sustaining Singapore’S Stories, Edmund Wee

Research Collection Institute of Service Excellence

Edmund Wee of Epigram Books considers the importance of local literature and his commitment to nurturing local storytellers.

Elemental Connections, Silas Lee

Research Collection Institute of Service Excellence

Silas Lee, Founder of COO Boutique Hostel, weighs in on the role of technology in customer service and how face-to-face relationships trump all.

Permanent Price Impact Asymmetry Of Trades With Institutional Constraints, Chiraphol N. Chiyachantana, Pankaj Jain, Christine Jiang, Vivek Sharma

Research Collection Lee Kong Chian School Of Business

Dynamic institutional trading constraints related to capital, diversification, and short-selling asymmetrically affect the incorporation of new information as reflected in the permanent price impact of their trades. The sign of the permanent price impact asymmetry between institutional buys versus sells is positive at the initial stage of a price run-up and reverses due to changing constraints with a prolonged price run-up in a stock. Idiosyncratic volatility, analyst forecast dispersion, trading intensity, price dispersion, and bullish market conditions further sharpen the initial asymmetry, as well as its reversal after a price run-up.

Corporate Crisis Advertising: A Framework Examining The Use And Effects Of Corporate Advertising Before And After Crises, Benjamin Ho, Wonsun Shin, Augustine Pang

Research Collection Lee Kong Chian School Of Business

While corporate advertising has been widely studied as a promotional tool, few studies have examined how it can be used in a corporate crisis situation. In 2013, Kim proposed a conceptual framework for examining stakeholders’ evaluation of pre-crisis corporate advertising, using the inoculation and reactance theory. The framework, published in Journal of Marketing Communications, suggested that pre-crisis advertising can increase audience resistance towards negative news of an organization and decrease audience resistance towards future corporate advertisements from the organization. The present study expands on Kim’s work to develop the corporate crisis advertising (CCA) framework. In addition to the inoculation and …

Examining The Paradox Of Part-Time Employees Working Overtime, Hsin Ning Yong, Jochen Reb

Asian Management Insights

Examining the paradox of part-time employees working overtime. Many studies have revealed that employees on part-time work arrangements are voluntarily working either longer hours or more intensively than what they had contracted for. So why do part-time employees work overtime? And why is it important for organisations to understand the rationale for such behaviour? Despite the increasing relevance of part-time employment, there is little research on how to structure the work, engage, develop or retain part-time employees. For organisations to effectively manage these relationships, they need to first understand what drives part-timers to work above and beyond their contracted capacity

Beyond Personal Control: When And How Executives' Beliefs In Negotiable Fate Foster Entrepreneurial Orientation And Firm Performance, Evelyn W. M. Au, Xin Qin, Zhi-Xue Zhang

Research Collection School of Social Sciences

Negotiable fate, the belief that fate imposes boundaries within which personal actions can shape outcomes, is rooted in Chinese collective wisdom. This belief is hypothesized to prompt executives to use of available resources to create opportunities by directing their attention to controllable aspects of unpredictable environments. Thus, executives' endorsement of negotiable fate beliefs is expected not only to enhance firm-level entrepreneurial orientation, but also to positively predict firm innovation and financial performance. We further expect these mediation effects to be stronger under dynamic environments. Studies of top executives in China support the theorized moderated-mediation model. By providing evidence for its …

Testing, Retesting And Selecting The Right Job Applicant, Singapore Management University

Perspectives@SMU

Allowing applicants to retake a test can help increase the likelihood of hiring the best person for the job

Why Expanding Hong Kong Disneyland Is Important, Singapore Management University

Perspectives@SMU

The expansion plan of Hong Kong Disneyland has been a highly controversial topic in Hong Kong. Local lawmakers have criticised the government of taking a weak stance in the “unequal deal” with the US firm.

Transshipment Hub Selection From A Shipper’S And Freight Forwarder’S Perspective, Gang Chen, Waiman Cheung, Sung-Chi Chu, Liang Xu

Research Collection Lee Kong Chian School Of Business

Transshipment hub selection becomes increasingly important to the global logistics community. From the perspectives of shippers and freight forwarders, a selection must align with cost control strategy and sustain service reliability across cooperative service providers. This paper assesses the selection with the options of both sea and air transports, and from the influence of country of origin of the company. Critical factors of transshipment hub selection, both qualitative and quantitative, are identified through focus group discussions. Relative importance of these factors is determined based on collective views of logistics stakeholders. The competitiveness of transshipment hubs is then assessed using an …

Board Independence As A Panacea To Tunneling? An Empirical Study Of Related Party Transactions In Hong Kong And Singapore, Christopher C. H. Chen, Wai Yee Wan, Wei Zhang

Research Collection Yong Pung How School Of Law

This article examines the effect of imposing higher board independence requirements on private benefit extraction by corporate management or controlling shareholders in Hong Kong and Singapore. This article shows that higher board independence negatively correlates with fewer related-party transactions (RPT), though in a nonlinear relationship with the marginal effect of higher board independence diminished. However, we find no clear causal effect of Hong Kong's imposition of a minimum board independence threshold in 2012 on reducing tunneling. Our data also show that higher concentration of ownership might not be associated with more tunneling by RPTs. Overall, this research lends support to …