Social and Behavioral Sciences Commons^™

Using Online Controlled Experiments To Examine Authority Effects On User Behavior In Email Campaigns, Lim Kwan Hui, Ee-Peng Lim, Binyan Jiang, Achananuparp Palakorn

Research Collection School Of Computing and Information Systems

Authority users often play important roles in a social system. They are expected to write good reviews at product review sites; provide high quality answers in question answering systems; and share interesting content in social networks. In the context of marketing and advertising, knowing how users react to (quails and messages from authority senders is important, given the prevalence of email in our everyday life. Using a real-life academic event, we designed and conducted an online controlled experiment to determine how email senders of different types of authority (department head, event organizer and a general email account) affect the range …