Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 30 of 56
Full-Text Articles in Social and Behavioral Sciences
Csisg Fieldwork Methodology Whitepaper, Institute Of Service Excellence, Smu
Csisg Fieldwork Methodology Whitepaper, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
Comparisons of Results and Respondent Demographic Profiles between Interviewer Administered Face-to-face Survey and Respondent Self-administered Online Survey for the Customer Satisfaction Index of Singapore (CSISG)
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Service For Millenials, Joan Chang
Service For Millenials, Joan Chang
Research Collection Institute of Service Excellence
Joan Chang of Lloyd’s Inn relates the importance of branding for a younger audience and the changing landscape of service in boutique hospitality.
Practising Empathy, Kate Low
Practising Empathy, Kate Low
Research Collection Institute of Service Excellence
Kate Low of Perk by Kate talks about how prioritising customer relationships has kept her at the forefront of Singapore’s lingerie scene.
Getting Personal, Ching Yann Ho
Getting Personal, Ching Yann Ho
Research Collection Institute of Service Excellence
Ho Ching Yann of Triceratops shares how being candid and sincere with customers sets her apart from the competition.
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2019: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2019 marks the 13th year of measurement for the CSISG national study.
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Full Year Overview, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2018. Singapore’s 2018 national score was computed using the data collected during these four quarters.
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 12th year of measurement.
Creating A Customer-Centred Brand, Amira Geneid
Creating A Customer-Centred Brand, Amira Geneid
Research Collection Institute of Service Excellence
Amira Geneid of Zahara discusses how the brand listens to their community to deliver beyond expectations. Zahara is a halal cosmetics line based in Singapore
Designing Small Successes, Edwin Low
Designing Small Successes, Edwin Low
Research Collection Institute of Service Excellence
Edwin Low of Supermama talks about how he’s built his team and the differences between Singaporean and Japanese customers
Foreword [June 2018, Issue 2], Neeta Lachmandas
Foreword [June 2018, Issue 2], Neeta Lachmandas
Research Collection Institute of Service Excellence
In this issue, we speak to 10 small business owners representing a myriad of sectors about their experience and insight into growing their business in Singapore and the region, as well as their approach to customer satisfaction and service excellence.
Selling Service In Retail, Sharon Wong
Selling Service In Retail, Sharon Wong
Research Collection Institute of Service Excellence
Sharon Wong of Motherswork speaks about expanding to China and building brand loyalty with customers and staff.
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Research Collection Institute of Service Excellence
Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.
Investing In Service, Andre Huber
Investing In Service, Andre Huber
Research Collection Institute of Service Excellence
Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.
Customer Satisfaction Index Of Singapore 2018: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2018: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2018 marks the 12th year of measurement for the CSISG national study.
Reframing Dining, Hsin Yao Cheng
Reframing Dining, Hsin Yao Cheng
Research Collection Institute of Service Excellence
Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.
Passion Made Practical, Declan Ee
Passion Made Practical, Declan Ee
Research Collection Institute of Service Excellence
Declan Ee of Castlery breaks down the importance of localising brand expansion and the difficulties of scaling customer service.
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.
Paying It Forward, Joshua Sim
Paying It Forward, Joshua Sim
Research Collection Institute of Service Excellence
Joshua Sim, founder of The Beautiful Moment Photography, defines service excellence in a surprisingly relatable way — through emotional intelligence.
It Takes Two, Faye Sit, Ernest Ting
It Takes Two, Faye Sit, Ernest Ting
Research Collection Institute of Service Excellence
Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.
Serendipitous Stylings, Yi Lian Ng
Serendipitous Stylings, Yi Lian Ng
Research Collection Institute of Service Excellence
Multihyphenate Yi Lian Ng reflects on her seemingly radical career change and life as a florist, freelance writer and stylist, and accidental entrepreneur
Growing Together, Shannon Ong, Mike Foo
Growing Together, Shannon Ong, Mike Foo
Research Collection Institute of Service Excellence
Shannon Ong and Mike Foo of Woods in the Books discuss the significance of diverse stories and the importance of growing with your customers.
Customer Satisfaction Index Of Singapore 2017: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.
Customer Satisfaction Index Of Singapore 2017: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2017: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2017 marks the 11th year of measurement for the CSISG national study.
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.
Customer Satisfaction Index Of Singapore 2016: Q2 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q2 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.
Customer Satisfaction Index Of Singapore 2016: Q1 Results, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore 2016: Q1 Results, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2016 marks the 10th year of the CSISG national study.