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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Unobtrusive Studies And The Quality Of Academic Library Reference Services, Jo Bell Whitlatch
Jo Bell Whitlatch
This article uses empirical data from a recent obtrusive study of reference performance to explore content validity and assumptions regarding unobtrusive studies. Data collected by author support the contention that improvements are highly desirable before conducting more unobtrusive studies of reference service. The two most important changes concern the development of test questions representing all types of queries and supplementing the correct fill rate with other measures of reference performance.
Academic Library Services: The Literature Of Innovation, Jo Bell Whitlatch, Judy Reynolds
Academic Library Services: The Literature Of Innovation, Jo Bell Whitlatch, Judy Reynolds
Jo Bell Whitlatch
Innovation has the potential for increasing the effectiveness of information service. As a result of this interest in innovation, organizational theorists have begun to explore the effect of organizational design upon flexibility, creativity, and productivity of organizations. A review of existing literature, however, provides no comprehensive theory of organizational innovation. Research on organizational design and innovation in libraries could contribute to the systematic study of the impact of organization structure . Studies by Howard and Luquire indicate that traditional library organizations may inhibit change as well as the reexamination of values and service. Further study is needed to determine how …
Experiences With Faculty Status In Academic Libraries, Jo Bell Whitlatch, Judy Reynolds
Experiences With Faculty Status In Academic Libraries, Jo Bell Whitlatch, Judy Reynolds
Jo Bell Whitlatch
No abstract provided.