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Full-Text Articles in Social and Behavioral Sciences
The Art Of Learning: Wildfire, Amenity Migration And Local Environmental Knowledge, Christine Eriksen, T Prior
The Art Of Learning: Wildfire, Amenity Migration And Local Environmental Knowledge, Christine Eriksen, T Prior
Christine Eriksen
Communicating the need to prepare well in advance of the wildfire season is a strategic priority for wildfire management agencies worldwide. However, there is considerable evidence to suggest that although these agencies invest significant effort towards this objective in the lead up to each wildfire season, landholders in at-risk locations often remain under-prepared. One reason for the poor translation of risk information materials into actual preparation may be attributed to the diversity of people now inhabiting wildfire-prone locations in peri-urban landscapes. These people hold widely varying experiences, beliefs, attitudes and values relating to wildfire, which influence their understanding and interpretation …
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
Dr Sim Kim Lau
Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Dr Sim Kim Lau
Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
Dr Sim Kim Lau
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.
Nurse's Beliefs And Knowledge About Medications Are Associated With Their Difficulties Using Patient Treatment Adherence Strategies, Mitchell Byrne, Frank Deane, Tim Coombs
Nurse's Beliefs And Knowledge About Medications Are Associated With Their Difficulties Using Patient Treatment Adherence Strategies, Mitchell Byrne, Frank Deane, Tim Coombs
Mitchell K Byrne
Background: The attitudes and beliefs of patients toward their treatment have been found to be an important factor in treatment outcome, particularly as it relates to treatment adherence. There are also suggestions that knowledge, attitudes and beliefs held by nurses about treatments may also be important influences on treatment outcome but there has been little research relating these to specific clinical behaviour. Aims: This study explored the knowledge and beliefs of nurses toward neuroleptic medications in the treatment of severe mental ill health with the view to identifying specific nurse training needs. Method: A convenience sample of 64 nurses was …
A Knowledge Mapping Approach To Facilitate Strategic Human Resource And Knowledge Management, Debbie Richards, Peter R. Massingham, Peter Busch
A Knowledge Mapping Approach To Facilitate Strategic Human Resource And Knowledge Management, Debbie Richards, Peter R. Massingham, Peter Busch
Peter Massingham
A key challenge facing organisations is how to effectively connect employees who seek knowledge with those who have the necessary knowledge. From case studies conducted in three separate knowledge intensive organisations, briefly introduced in this paper, we found that locating and measuring expertise were major challenges with no current satisfactory solutions. We offer a method to map intellectual capital within organisations distinct from previous expertise location methods in several significant ways. First, it includes the measurement of knowledge value within the context of the organisation's strategy and activities. Second, it addresses concerns with existing methods such as subjectivity associated with …
Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan
Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan
Helen Hasan
This chapter addresses issues of knowledge work in organisations with a concern that mainstream knowledge management (KM) has fallen short of expectations. The real nature of knowledge work remains hidden, and thus inaccessible, to those who are trying to improve organisational outcomes through KM practices. The authors have conducted independent research within a new discourse on knowledge work in the context of modem complex organisations, the results of which are converging to a common understanding of this critical phenomenon. Their two theoretical frameworks, one task-based and one activity-based, are described here as eminently suited to this research. Two sets of …
The Wiki: An Environment To Revolutionise Employees' Interaction With Corporate Knowledge, Helen M. Hasan, Charmaine C. Pfaff
The Wiki: An Environment To Revolutionise Employees' Interaction With Corporate Knowledge, Helen M. Hasan, Charmaine C. Pfaff
Helen Hasan
Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and documents. As such collaborative software moves from the social to the corporate arena, it is bound to challenge management authority, engaging the knowledge worker in a more participatory knowledge capability and environment. This paper explores the implication that this revolution has for the interaction of corporate users with technology that will lead to a profound change in organisational culture.
Q-Methodology For The Active Process Of Knowledge Management, Joseph A. Meloche, Helen M. Hasan, Michelle Mok
Q-Methodology For The Active Process Of Knowledge Management, Joseph A. Meloche, Helen M. Hasan, Michelle Mok
Helen Hasan
Knowledge Managament for the provision of Health Information Services is a developing field and one that is usefully informed by applied research. The current study is conducted with Intensive Care Unit (ICU) professionals to capture and distil their views in regard to a developing a Web-Based Information Service. This service is provided by a central coordination and monitoring unit for intensive care units across NSW, Australia. The study is part of a larger research initiative that is being done to advance the provision of health information in ICU's across the state. Given the complex and dynamic context of ICUs, there …
Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan
Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan
Helen Hasan
Although Wikis emerged in the public domain more than a decade ago, a number of business organisations are now discovering the advantages of using Wiki technology to manage knowledge. However, there are many who are not convinced about the merits of this relatively new Wiki technology and are not yet prepared to risk its adoption because it exhibits many ideas that have yet to be tested and many issues that have yet to be resolved. This paper studies the merits of using a Wiki for knowledge management. While some cases of corporate adoption of Wiki technology have been reported, cases …
Collaborative Knowledge At The Grass-Roots Level: The Risks And Rewards Of Corporate Wikis, Charmaine Pfaff, Helen M. Hasan
Collaborative Knowledge At The Grass-Roots Level: The Risks And Rewards Of Corporate Wikis, Charmaine Pfaff, Helen M. Hasan
Helen Hasan
The open source movement is founded on the concept of democratising knowledge to freely collaborate and exchange information at the grass-roots level. As Wikis are philosophically grounded in this movement, the use of corporate Wikis in the collaborative creation and operation of knowledge management systems holds considerable potential. However, the impact of using corporate Wikis in the business environment has uncovered some challenging issues such as licensing, accountability and liability regarding copyright, which may require a change in the way we think about intellectual property and licensing in this connected world.
Reassessment Of The Knowledge/Attitude/Behavior Triad, Donald Iverson, Barry Portnoy
Reassessment Of The Knowledge/Attitude/Behavior Triad, Donald Iverson, Barry Portnoy
Don C. Iverson
No abstract provided.
Prostate Cancer Screening In The Midst Of Controversy: Canadian Men's Knowledge, Beliefs, Utilization, And Future Intentions, Shawna Mercer, Vivek Goel, Isra Levy, F Ashbury, Donald Iverson, Neill Iscoe
Prostate Cancer Screening In The Midst Of Controversy: Canadian Men's Knowledge, Beliefs, Utilization, And Future Intentions, Shawna Mercer, Vivek Goel, Isra Levy, F Ashbury, Donald Iverson, Neill Iscoe
Don C. Iverson
Despite controversy about prostate cancer screening, administrative data show that the use of prostate specific antigen (PSA) testing in Canada has increased. This study sought to determine awareness and knowledge of prostate cancer and screening, use to date, and future intentions to have a digital rectal examination (DRE) and PSA test among Canadian men aged 40 and over. Data were collected through a Canada-wide cross-sectional random digit dial telephone survey of 629 men. Awareness of DRE and PSA, use to date, and future intended use varied with age and education. Although only 9% of respondents had had PSA testing for …
Leading The Way: Indigenous Knowledge And Collaboration At The Woolyungah Indigenous Centre, Colleen Mcgloin, Anne L. Marshall, Michael J. Adams
Leading The Way: Indigenous Knowledge And Collaboration At The Woolyungah Indigenous Centre, Colleen Mcgloin, Anne L. Marshall, Michael J. Adams
Michael Adams
This paper derives from collaborative research undertaken by staff at theWoolyungah Indigenous Centre, into our own teaching practice. It articulates a particular strand of inquiry emanating from the research: the importance of Indigenous knowledges as this is taught at Woolyungah in the discipline of Indigenous Studies. The paper is a reflection of Woolyungah’s pedagogical aims, and its development as a Unit that seeks to embed other knowledges into the realm of critical inquiry within subjects taught at the Unit. It also reflects student responses to our pedagogy. The writers are Indigenous and non-Indigenous and have collaborated with all teaching staff …
Indigenous Environmental Knowledge, Christine Eriksen, Michael J. Adams
Indigenous Environmental Knowledge, Christine Eriksen, Michael J. Adams
Michael Adams
No abstract provided.
Indigenous Environmental Knowledge, Christine Eriksen, Michael Adams
Indigenous Environmental Knowledge, Christine Eriksen, Michael Adams
Christine Eriksen
No abstract provided.
Environmental (Re)Education And Local Environmental Knowledge: Statutory Ground-Based Monitoring And Pastoral Culture In Central Australia, Nicholas J. Gill
Environmental (Re)Education And Local Environmental Knowledge: Statutory Ground-Based Monitoring And Pastoral Culture In Central Australia, Nicholas J. Gill
Nicholas J Gill
Ground-based monitoring of rangeland condition is common in Australian pastoral administration systems. In the Northern Territory, such monitoring is officially seen as a key plank of sustainable pastoral land use. In the NT and elsewhere, these monitoring schemes have sought to increase participation by pastoralists. Involvement of pastoralists in monitoring is theoretically an educative process that will cause pastoralists to more critically examine their management practices. Critical perspectives on the relationship between rangelands science/extension and pastoralist knowledge systems and concerns, however, suggest that pastoralists’ reception of such monitoring schemes will be influenced by a range of social contexts, including the …
Governing Knowledge: Discourses And Tactics Of The European Union In Trade-Related Intellectual Property Negotiations, Daniel Robinson, Christopher Gibson
Governing Knowledge: Discourses And Tactics Of The European Union In Trade-Related Intellectual Property Negotiations, Daniel Robinson, Christopher Gibson
Chris Gibson
With global shifts in the format of international trade negotiations—frommultilateral to bilateral and regional fora—possibilities for the unequal exercise of power have amplified. At risk are the trade-related interests of “developing” economies, as well as public policy issues like access to medicines. In response we analyse some of the emerging governmental approaches currently being employed for trade-related intellectual property (IP) rules. Our concern is to provide a deeper understanding of the ways power is exercised internationally. Here, we explore the European Union (EU) approaches towards trade negotiations. Examining the role of the EU in IP-related trade negotiations, recent actions towards …
The Hollow-Face Illusion: Object Specific Knowledge, General Assumptions Or Properties Of The Stimulus, Harold C. Hill, Alan Johnston
The Hollow-Face Illusion: Object Specific Knowledge, General Assumptions Or Properties Of The Stimulus, Harold C. Hill, Alan Johnston
Harold Hill
The hollow-face illusion, in which a mask appears as a convex face, is a powerful example of binocular depth inversion occurring with a real object under a wide range of viewing conditions. Explanations of the illusion are reviewed and six experiments reported. In experiment 1 the detrimental effect of figural inversion, evidence for the importance of familiarity, was found for other oriented objects. The inversion effect held for masks lit from the side (experiment 2). The illusion was stronger for a mask rotated by 90° lit from its forehead than from its chin, suggesting that familiar patterns of shading enhance …
Communicating H1n1 Risk To University Students: A Regional Cross-Sectional Survey-Study, Francisco Soto Mas
Communicating H1n1 Risk To University Students: A Regional Cross-Sectional Survey-Study, Francisco Soto Mas
Francisco Soto Mas
The purpose of this study was to assess university students’ self-reported knowledge, behavior, and behavioral intention regarding H1N1 influenza. Participants included students at a major university in the southwestern US. Data were collected in early spring 2010 through a 24-item selfadministered survey. Outcome variables included knowledge, behavior and intention. A total of 483 students participated. Most reported trying to prevent H1N1 influenza though specific behaviors. Many lacked knowledge about symptoms and treatment; a few (10%) had been vaccinated; and half had no intention of getting vaccinated or practicing self-isolation. Gender and age were significantly associated with the three outcome variables. …