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Social and Behavioral Sciences Commons™
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Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Frequent Flier Perceptions And Air Travel Satisfaction: The Airline Passenger Survey 2012, Erin E. Bowen, Brent D. Bowen, Dean E. Headley
Frequent Flier Perceptions And Air Travel Satisfaction: The Airline Passenger Survey 2012, Erin E. Bowen, Brent D. Bowen, Dean E. Headley
Airline Passenger Surveys
The Airline Passenger Survey is an annual survey of frequent fliers who visit the web site for the Airline Quality Rating. Since 2009, over 4,000 passengers have responded to researchers’ request to provide a consumer perspective on the quality of today’s air travel experience. Airline Quality Rating researchers at Purdue University and Wichita State University compare the consumer experience of air travel with the objective rankings of the Airline Quality Rating (www.airlinequalityrating.com). These detailed findings are provided publicly and periodically released to the media.
Development Of A Model Of Airline Consumer Satisfaction, Clay Wildt, Jennifer Kirschner
Development Of A Model Of Airline Consumer Satisfaction, Clay Wildt, Jennifer Kirschner
Airline Passenger Surveys
Historic research regarding the major commercial air carriers in the US have been based on subjective perceptions, satisfaction, and attitudes. Building upon 21 years of work with the National Airline Quality Rating, the present study attempts to move beyond basic descriptive information of air travelers to identify patterns and relationships in the way consumers view this risky, high technology environment. Development of such a model allows key players the ability to improve their understanding of the prime drivers and perceptions of passenger behavior. This quantitative model plays an important role in determining needs and priorities while outlining consequences of such …