Social and Behavioral Sciences Commons^™

Student And Library Services In Cooperation, Eva Nordgren, Linda Gerén

Proceedings of the IATUL Conferences

At Ångström Laboratory, one of the largest campuses at Uppsala University, the Library and the Student Services Office merged in November 2012. This merger is a pilot project to improve service for students and faculty. Ångström Laboratory has around 900 staff and almost 10,000 students, of whom most also spend time at other campuses. In this paper we describe the background and the implementation of the pilot project.

One of the main reasons for moving together was the wish to gather together all kinds of student services, including the distribution of written examinations in one place. The central location and …

Getting In Bed With Our Customers: How Did We Embed Our Services To Push The Library Mission At Vaal University Of Technology, Ntombizodwa G. Thomas

Proceedings of the IATUL Conferences

Emerging trends in technology have changed the academic libraries’ landscape and services. These changes will forever impact and influence how libraries conduct their businesses to satisfy the most important people in their lives; that is; the customers we serve, especially in academic libraries.

In the 21^st century waiting for customers to come to the libraries to is no longer working and is also no longer relevant. Getting out of our comfort zones, getting close to our clients, invading their space when they least expect and getting in bed with those customers to satisfy their information needs is now a …

Web 2.0 On Academic Libraries In Southeast Asia, Nor Hazidah Awang, Mohd Ismail Abidin

Proceedings of the IATUL Conferences

The presence on Web 2.0 has significantly changed the role of the library and the way librarians interact with their users. Depending on the needs of the library, different Web 2.0 applications are used for different purposes and definitely will bring different impact on the users. For instance, streaming media such as YouTube has been the most popular video-sharing application that allows users to post personally developed videos/recordings or video tutorials to train users how to use library resources and access various services in their library. Whereas, social media such as Facebook is commonly used to interact with users, sharing …

International Collaboration For Quality: A Case Study Of Fostering Collaboration Across An International Network Of University Libraries Through An Activity Based Benchmarking Project, Howard Amos, Simon Hart

Proceedings of the IATUL Conferences

The risks in collaborating are high, but the rewards can be significant. Like any business investment, collaboration requires considered planning, clear communication and careful relationship management. The reward of working with others outside of traditional boundaries offers great potential for realising innovation beyond what one party can achieve alone. In a climate of competition for local and national resources, sharing on an international level offers great potential for harnessing collaborative activity.

This paper outlines the initial stages of establishing collaboration across an international network of university libraries through an activity-based benchmarking project. The Matariki Network of Universities includes: Dartmouth College, …