Social and Behavioral Sciences Commons^™

Customer Envy At Service Encounters, Gerardo Anaya

Open Access Theses

Envy has been regarded as a complex emotion which can produce both positive and negative outcomes for consumers. This study explored the subjective experience of customer envy at service encounters in order to better understand how customers respond to unflattering comparisons with an envied customer. A questionnaire was designed to measure the cognitive appraisals, emotional responses, and consequences of customer envy. Study participants were also asked to share their envy incidents in the survey. A sample of 300 participants was collected and used for analysis. The findings illustrate that distinctively different patterns of cognitive appraisals such as preferential treatment, are …

Capacity-Related Driver Behavior On Modern Roundabouts Built On High-Speed Roads, Shaikh Ahmad

Open Access Theses

The objective of this thesis was to investigate the factors that affect capacity-related driver behavior on modern roundabouts built on high-speed roads. The capacity of roundabouts is strongly affected by the behavior of drivers as represented by critical headway (critical gap) and follow-up headway (follow-up time). The effects of heavy vehicles (single-unit truck, bus, and semi-trailer) and area type (rural or urban) on roundabout capacity were investigated by comparing the critical headways for roundabouts located on high-speed and low-speed roads. The effects of nighttime conditions (in the presence of street lighting) were also considered. Data were collected using the Purdue …

Attachment Representations And Mother-Child Dialogue, Baiba Barene

Open Access Theses

With the emerging linguistic competencies of the child, dialogue becomes a regular part of mother-child everyday interactions, and may serve as one of the mechanisms of transmission of attachment in early and middle childhood. The goal of this study was to investigate the hypothesis about the co-constructive nature of children's knowledge of secure base script. Formation of the secure base script is a result of child-caregiver interactions that have been consolidated into a unit of knowledge available for use in attachment related situations. Individual attachment narratives and mother-child co-constructed narratives were collected from 86 mother-child dyads when children were 3.7 …

Perceptions And Expectations About The Use Of Social Media To Raise Situational Awareness In Emergency Events, Israa Bukhari

Open Access Theses

Social media transformed the process of crisis communication. This technology enables the user to communicate with emergency officials as well as the whole virtual world in a click of a button. The emergence of social media in emergency management and its role in raising situational awareness is growing tremendously, making it important for emergency officials to better understand the users' needs and perceptions.

This study's goal is to gain a better understanding of the expectations and perceptions that Purdue associates have regarding the use of social media as it relates to emergencies. The set of interviews conducted in this study …

Gap Between Hospitality Employers' Demands And Hospitality Students' Perceptions Regarding Entry-Level Managers' Requirements In The United States, Yijun Huang

Open Access Theses

This study aims to identify the gap between recruiters and students regarding what knowledge, skills and abilities are most needed for graduates to secure entry-level managers in the hospitality industry. Previous literature used different approaches to attain a similar idea that students and recruiters do have different opinions, especially for those intrinsic or person-related characteristics. The researcher borrowed statements from different researchers and added two statements to make up the missing part of previous research and then combined, split and revised these statements to see whether students' thinking matched the industry's thinking. The results showed that recruiters generally ranked these …

Coping With Emotions During Reintegration: An Evaluation Of Service Members' Psychological Health, Christina Marie Marini

Open Access Theses

Upon returning home from deployment, service members are likely coping with strong emotions related to deployment stressors. In addition, service members and their intimate partners may be tasked with emotionally reconnecting with one another after an extended period of separation. Reintegration is therefore a critical, transitory time to evaluate associations between emotional coping strategies utilized by service members and their partners as predictors of service members' well-being. Previous research has indicated that service members' expression of emotions is positively related to their well-being post-deployment, whereas their avoidance is negatively related. These relationships were reevaluated in the current study. The current …

An Exploratory Study Of Hotel Manager Side-Taking Behavior And Its Influence On Employee Unfairness Perception And Negative Emotion, Yan Zhou

Open Access Theses

It is not rare that hotel managers show inconsistent attitudes and behaviors in front of customers and employees in their daily work. With limited time and resource, sometimes it is inevitable that hotel managers present certain tendencies to side with one party over the other when service failures occur between the two groups. However, in academia few studies have discussed these side-taking phenomena. The present researcher conducted an exploratory study about their definition and influence on hotel employees. Two video-based experiments were conducted and their results testified to the hypotheses that hotel managers' side-taking behaviors can lead to employee perceptions …

Consumer Perceptions Of Child-Friendly Shaped Healthy Fruit And Vegetable Snacks, Selena Lauren Baker

Open Access Theses

Fruits and vegetables (FV) are widely recognized as healthful foods by the public, and most individuals are aware of dietary guidance recommendations to consume more FV. However, actual consumption of FV has been and continues to be low in the United States and many other countries, despite public health efforts to change this trend. The sub-optimal intake of FV among children and adolescents is of particular concern due to high nutrient requirements for proper growth and development during these life stages. Fruit and vegetable intake patterns in childhood have been shown to track into later life and may affect individuals' …

Prejudice Reduction Strategies And Their Efffect On Interracial Interactions, Mason Dyess Burns

Open Access Theses

With increased awareness of implicit bias in both research and media, understanding ways to reduce the negative effects of such bias has become of practical importance. The present research examined how implicit bias reduction strategies affect the experience of an implied interracial interaction. Results indicated that self-regulation learning (SRL) and counterstereotyping (CS) differentially impact how individuals experience an interracial interaction depending on their internal motivation to respond without prejudice (IMS). Specifically, results showed that individuals low in IMS self-disclosed more, were more promotion focused, and less physically avoidant following CS training relative to SRL training. At high levels of IMS, …

The Effect Of Job Performance Aids On Quality Assurance, Erik David Fosshage

Open Access Theses

Job performance aids (JPAs) have been studied for many decades in a variety of disciplines and for many different types of tasks, yet this is the first known research experiment using JPAs in a quality assurance (QA) context. The objective of this thesis was to assess whether a JPA has an effect on the performance of a QA observer performing the concurrent dual verification technique for a basic assembly task. The JPA used in this study was a simple checklist, and the design borrows heavily from prior research on task analysis and other human factors principles. The assembly task and …

Career Intentions Of International Master Students In Hospitality And Tourism Management, Wenjun Li

Open Access Theses

The purpose of this qualitative study was to investigate career intentions of international master's students in hospitality and tourism management (HTM) in the United States. Semi-structured interviews were conducted with a sample of 19 participants at two different U.S. institutions. Interview questions were designed to better understand students' career intentions upon graduation and the determinants behind the plans. Results indicated that student's career intention should include measures of career decision self-efficacy, academic and career outcome expectations, and career exploration intentions. Unique personal background (e.g., gender and marital status, length of time in the U.S.), industrial working experience (e.g., internships), and …