Social and Behavioral Sciences Commons^™

Determining Return On Investment: The Importance And Development Of Statistics Collection For Information Literacy Training At Cput Libraries, Janine Lockhart, Deborah Becker

Proceedings of the IATUL Conferences

Academic libraries are increasingly required to prove their value as university management is demanding evidence of return on investment. The Information Literacy (IL) programme at Cape Peninsula University of Technology (CPUT) Libraries has undergone a process of development over many years from the initial random training sessions to the development and approval of a certified short course.

With these developments came the need for more relevant and detailed statistics. In a parallel process, the recording of the statistics for IL and other training done by library staff have therefore also evolved over the past few years.

This paper outlines the …

Long Term Evaluation Of Information Literacy Programme, Tina Hohmann

Proceedings of the IATUL Conferences

The Technische Universität München library was the first university library in Germany to be certified by TÜV with respect to its ISO 9001:2001 quality management. One of the main objectives of our quality management policy is to measure customer satisfaction not only in the short-term, but also over longer periods of time, in order to constantly develop and improve our services.

To this end, TUM library management have decided to conduct a long term evaluation of its information literacy (IL) programme. We regularly ask course participants for feedback immediately after the events and evaluate these yearly. Additionally, we have started …