Social and Behavioral Sciences Commons^™

Model-Based Fault Analysis Of Communication Between Supervisors And Their Subordinates In The Japanese Workplace, Misako Yoshinari, Hidekazu Nishimura, Tetsuya Toma

CESUN Conference

This paper uses model-based fault analysis to identify the functions and factors that may cause miscommunication between supervisors and their subordinates. In describing the system model, a system-engineering approach is used to clearly define behaviors and interactions between supervisors and subordinates in the Japanese workplace. Semi-structured interviews were conducted to extract system requirements, and the functional architecture is described. The system model was verified by interviewing business persons. Using the system model, we identify the major functions and factors disrupting communication.