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Consumer Satisfaction With Aging & Disability Resource Connection Of Oregon: Round 6, Diana L. White, Allyson Stodola
Consumer Satisfaction With Aging & Disability Resource Connection Of Oregon: Round 6, Diana L. White, Allyson Stodola
Institute on Aging Publications
This report describes findings from the sixth consumer satisfaction survey conducted with consumers or family members who are served by the Aging and Disability Resource Connection (ADRC) of Oregon, focusing on Call Center staff (or Information, Referral and Assistance; IR&A) and recipients of options counseling services. The Institute on Aging at Portland State University directed the project, partnering with Washington State University Social & Economic Research Center, who conducted the telephone survey between February 27 and April 5, 2019.
Consumer Satisfaction With Aging & Disability Resource Connection Of Oregon: Round 4, Diana White, Sheryl Dejoy Elliott
Consumer Satisfaction With Aging & Disability Resource Connection Of Oregon: Round 4, Diana White, Sheryl Dejoy Elliott
Institute on Aging Publications
The report describes the fourth round of consumer satisfaction surveys that were conducted with people who had been in contact with the Information & Referral/Assistance (I&R/A) Call Center or received Options Counseling (OC) services of Aging and Disabilities Resource Connection (ADRC) of Oregon. Data for this survey were collected in November 2014. This Executive Report summarizes and presents data on overall satisfaction, conclusions, and recommendations for the ADRC program.
Consumer Satisfaction With Aging & Disability Resource Connection (Adrc) Services: Round 2, Diana L. White, Sheryl Elliott
Consumer Satisfaction With Aging & Disability Resource Connection (Adrc) Services: Round 2, Diana L. White, Sheryl Elliott
Institute on Aging Publications
Aging and Disabilities Resource Centers (ADRC) are a program of the Administration for Community Living (ACL), the Centers for Medicare and Medicaid (CMS), and the Veterans Health Administration. They serve as a single entry point into the long-term services and supports systems for older adults and those with disabilities. The goal is to provide a coordinated system of information and access to those seeking long-term services and support, thereby minimizing confusion, enhancing individual choice, and supporting informed decision-making.