Open Access. Powered by Scholars. Published by Universities.®

Social and Behavioral Sciences Commons™

Open Access. Powered by Scholars. Published by Universities.®

Louisiana State University

Faculty Publications

Communication

Publication Year

Articles 1 - 2 of 2

Full-Text Articles in Social and Behavioral Sciences

Delivering Bad News: Crisis Communication Methods In Academic Libraries, Brittany O'Neill, Rebecca Kelley May 2021

Delivering Bad News: Crisis Communication Methods In Academic Libraries, Brittany O'Neill, Rebecca Kelley

Faculty Publications

This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries-member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that respondents used multiple communication strategies, which varied based on the crisis. The data show that libraries communicated journal and database cancellations and health and safety emergencies more slowly than access issues and were more likely not to communicate those crises at all. Respondents also more frequently chose to communicate …

Go to article

Human Resource Management In Today's Academic Library: Meeting Challenges And Creating Opportunities., Kelly D. Blessinger Jan 2005

Human Resource Management In Today's Academic Library: Meeting Challenges And Creating Opportunities., Kelly D. Blessinger

Faculty Publications

This book is highly recommended for those with an interest in human resource management in libraries. Although the book focuses on academic libraries, the insights provided could be useful to all types of libraries. The varying nature of the chapters in this book would be beneficial for those in administrative and human resource positions, for students learning about the profession, and for those working within the profession. A quote by Sheila Creth in chapter 10 provides the best summary of this book: “The greatest opportunity for success in any academic library lies with the staff. As one colleague observed, our …

Go to article