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Social and Behavioral Sciences Commons™
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Articles 1 - 3 of 3
Full-Text Articles in Social and Behavioral Sciences
Building A Knowledge-Based Foundation For Mediation Practice & Program Administration, Susan S. Raines
Building A Knowledge-Based Foundation For Mediation Practice & Program Administration, Susan S. Raines
Faculty and Research Publications
This article will summarize some recent, groundbreaking research that tests long-0held assumptions made by supporters of mediation and ADR. It turns out that some were warranted, while others were not. Only by building our mediation practice upon a firm foundation of knowledge can we ensure its future sustainability.
Ombuds As Nomads? The Intersections Of Dispute System Design And Identity, Tim Hedeen
Ombuds As Nomads? The Intersections Of Dispute System Design And Identity, Tim Hedeen
Faculty and Research Publications
Whether providing requested information, careful attention, informal coaching, impartial mediation, or upward feedback, ombuds operate within an “oscillating space” occasioned by contending purposes of their work. Their relationships to both their visitors and their host organization confer a dynamic identity, as they are at once supporting the visitor and supporting the organization. With which does an ombudsman identify, their organization or their visitor? Can the answer be both? This article will explore the opportunities and challenges arising from this tension.
Conflict Tactics In A Mediation Setting, Linda Johnston, Michelle Lebaron
Conflict Tactics In A Mediation Setting, Linda Johnston, Michelle Lebaron
Faculty and Research Publications
This essay examines the results of a pilot study undertaken at George Mason University as a joint effort between the Psychology Department and the Institute for Conflict Analysis and Resolution. The authors discuss the task of behavioralizing tactics commonly used in conflict situations, defining particular conflict styles often used by participants in conflicts, and the ability of the participants in the study to identify and agree upon the tactics and styles when viewed in a film. The authors also examine the relationship of shame, guilt, and anger in the conflict setting as it relates to the tactics used.