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Full-Text Articles in Social and Behavioral Sciences
They Sought Our Help: A Survey Of One-On-One Research Assistance At The University Of Tennessee Lupton Library, Sarla R. Murgai
They Sought Our Help: A Survey Of One-On-One Research Assistance At The University Of Tennessee Lupton Library, Sarla R. Murgai
The Southeastern Librarian
Providing research assistance on an individual basis to patrons has long been a standard service in the panoply of services at many academic libraries. The University of Tennessee at Chattanooga (UTC) Lupton Library describes its one-on-one research service as follows: "if you are new to using the library resources, can’t find the right source for your paper or need a demonstration of a database, need help in tracking an obscure article, or have any other questions that require a little extra help, Lupton Library offers one-on-one research help to students and faculty. You many request a research appointment online or …
Toward Understanding International Students: A Study Conducted At Middle Tennessee State University, Jiannan Wang
Toward Understanding International Students: A Study Conducted At Middle Tennessee State University, Jiannan Wang
The Southeastern Librarian
The number of international students in American universities has increased over the years and has drawn great attention from librarians, library staff, and researchers. In order to serve this particular patron group more effectively, a number of studies have been conducted to understand their difficulties in using American library systems. In consequence, different approaches have been taken to try to help them. As each university or college may have its own library instruction system, and as the composition and features of international students at different universities may vary, it is difficult to apply available strategies without a thorough understanding of …
Assessing Library Services With Libqual+: A Case Study, William J. Hubbard, Donald E. Walter
Assessing Library Services With Libqual+: A Case Study, William J. Hubbard, Donald E. Walter
The Southeastern Librarian
There is a growing body of literature on the development of the Association of Research Libraries (ARL) assessment tool, LibQUAL+ (Cook, Heath, Thompson). Because LibQUAL+ is a fairly recent innovation, there has been little published on its use in individual libraries. The 2001 LibQUAL+ survey at Texas Tech (Kemp) and the 2002 survey at the University of Washington (Hiller) are two exceptions. Both were conducted at ARL libraries, which is appropriate as LibQUAL+ is an ARL program. ARL has announced a forthcoming title, From Data to Action: Libraries Report on Their Use of LibQUAL+™ Survey Findings, but this has yet …
The Relationship Of Undergraduate Students’ Self-Assessment Of Library Skills To Their Opinion Of Library Instruction: A Self-Reporting Survey, Christopher A. Freeman
The Relationship Of Undergraduate Students’ Self-Assessment Of Library Skills To Their Opinion Of Library Instruction: A Self-Reporting Survey, Christopher A. Freeman
The Southeastern Librarian
College students, in general, are known to be lacking in their ability to effectively make use of academic library resources, yet in many previous studies these same students have estimated their library-use skills at inflated levels. Neither do college students in general often willingly take advantage of library instruction opportunities. A self-reporting survey was administered to forty first-year college students in order to investigate whether students’ tendency to over-estimate library use skills has an effect on student opinion about library instruction in general. Results from the survey not only indicate that such a relationship may exist, but also strongly support …
Perceptions Of The Library: A Key To Planning Effective Services, Sue Alexander, William Black, Virginia Vesper
Perceptions Of The Library: A Key To Planning Effective Services, Sue Alexander, William Black, Virginia Vesper
The Southeastern Librarian
such as questions answered, books cataloged, and dollars spent. Now we are called upon to measure the impact of those services on our clients. Stakeholder demand for accountability, changing accreditation standards, and state and federal concerns over student outcomes have driven a real concern for measurement from the client’s perspective. This will become increasingly important as demands for accountability and competition from other sectors increase. “Assessment and evaluation are intended as means to demonstrate institutional effectiveness, foster institutional improvement, and demonstrate accountability.” Programs such as the New Measures Initiative, from the Association of Research Libraries, have been developed to strengthen …
Results Of A Sela Planning Survey, Carol S. Brinkman, Diane Brown, Mary L. Smalls, Wil Weston
Results Of A Sela Planning Survey, Carol S. Brinkman, Diane Brown, Mary L. Smalls, Wil Weston
The Southeastern Librarian
This study arose from the need for member input into the development of the Southeastern Library Association’s (SELA) Strategic Plan. Additionally, the Planning and Development Committee felt it was important to obtain a better understanding of what services and activities the librarians in the southeast would like to see provided by the regional association. The Committee also recognized that it was important not only to ask for possible areas of improvement, but to also ask for ideas on how to achieve those improvements.
Interface-Lift: The Houston Cole Library's Web Page Redesign Project, John-Bauer Graham, Jodi Poe, Kimberly Weatherford
Interface-Lift: The Houston Cole Library's Web Page Redesign Project, John-Bauer Graham, Jodi Poe, Kimberly Weatherford
The Southeastern Librarian
A discussion of the redesign of the web site for the Houston Cole Library at Jacksonville State University. Faculty and student input were taken and the results used to shape the direction of the project.
Testing The Design Of A Library Information Gateway, W. Bede Mitchell, Laura Davidson, Virginia Branch, Lynne Lysiak
Testing The Design Of A Library Information Gateway, W. Bede Mitchell, Laura Davidson, Virginia Branch, Lynne Lysiak
The Southeastern Librarian
In autumn of 1999, the library World Wide Websites at Appalachian State University and Georgia Southern University had been in place for more than a year, and many library users reported that certain aspects of the sites’ designs were confusing. In order to alleviate the confusion, librarians from the two universities decided to redesign the sites by determining the greatest sources of confusion. To do this, we studied how patrons used the web sites by way of user-centered usability testing.