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Bureaucratic Regulation And Emotional Labor: Implications For Social Services Case Management, Kelley M. Macon

Sociology Theses

Abstract

This paper examines Family and Independence Case Managers in the social services in Atlanta, GA, as they negotiate a highly bureaucratized benefit delivery system that undervalues the emotional costs inherent in its operation. I begin with an examination of Weber’s (1946) theories of bureaucracy, as typified by three components of authority and control in the office. I proceed to Ritzer’s (2004) theory of “McDonaldization,” which advances Weber’s explication of ideal types of bureaucracy by highlighting four institutionalized dimensions of the corporate business model. Then, by incorporating Hochschild’s (1983) discussion of emotional labor, I include an analysis of the …

Administrative Law Judge Decision Making In A Political Environment, 1991 - 2007, Cole Donovan Taratoot

Political Science Dissertations

Unelected bureaucrats make a broad range of important policy decisions raising concerns of accountability in a democratic society. Many classics in the literature highlight the need to understand agency decisions at stages prior to the final vote by agency appointees, but few studies of the bureaucracy do so. To this point, scholars have treated the issue of shirking as one where laziness and inefficiency are the driving forces. However, it is more realistic to expect that shirking comes in the form of ideological resistance by administrators. I develop a theory that the independence afforded to the bureaucracy is functionally comparable …