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Social and Behavioral Sciences Commons

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Embry-Riddle Aeronautical University

Series

2015

Airline Service Quality

Articles 1 - 1 of 1

Full-Text Articles in Social and Behavioral Sciences

Effect Of Weather Delays On Shareholder Value: Evidence From The Airline Industry, Jayendra Gokhale, Sunder Raghavan Jun 2015

Effect Of Weather Delays On Shareholder Value: Evidence From The Airline Industry, Jayendra Gokhale, Sunder Raghavan

Publications

Airlines measure service quality based on different factors such as on-time performance, delays and cancellations, mishandled baggage and denied boardings. Among the above factors, recent studies show that long delays and cancellations have a major impact on airlines bottom line not only in terms of current costs but also in terms of loss of future revenue. Finance literature tells us that stock prices reflect the present value of future cash flows. In this paper we use event study methodology to examine how weather delay and cancellations affect current stock market returns for our sample airlines. We find some evidence that …