Social and Behavioral Sciences Commons^™

Mindspace And Development Of Organizational Culture In Aviation Safety Management, Wilson Gilliam Jr

International Journal of Aviation, Aeronautics, and Aerospace

Abstract

The organization’s role in establishing a culture fertile for safety development, risk management and mitigation is paramount. Barriers to the effectiveness of aviation safety systems may emerge when human biases interfere with the basic processes of safety management systems. Biases come in many forms and can serve as unconscious discriminatory behaviors against a person’s race, gender, sexual orientation, profession, skill level or other characteristic. Biases can also result from instinctive reactions and habitual patterns serving to protect one’s status, sense of belonging, desire to be viewed as normal and other characteristics. Minimizing biases within an organization is a key …

Speech Interfaces And Pilot Performance: A Meta-Analysis, Kenneth A. Ward

International Journal of Aviation, Aeronautics, and Aerospace

As the aviation industry modernizes, new technology and interfaces must support growing aircraft complexity without increasing pilot workload. Natural language processing presents just such a simple and intuitive interface, yet the performance implications for use by pilots remain unknown. A meta-analysis was conducted to understand performance effects of using speech and voice interfaces in a series of pilot task analogs. The inclusion criteria selected studies that involved participants performing a demanding primary task, such as driving, while interacting with a vehicle system to enter numbers, dial radios, or enter a navigation destination. Compared to manual system interfaces, voice interfaces reduced …

A Tale Of Two Airlines: A Comparative Case Study Of High-Road Versus Low-Road Strategies In Customer Service And Reputation Management, Donna Roberts, John C. Griffith

International Journal of Aviation, Aeronautics, and Aerospace

Does customer service - good or bad - really matter? Customer surveys from Ryanair and Southwest Airline passengers were examined to determine their perceptions regarding customer service for the period of 2012-2013. Southwest Airlines (n=149) was rated significantly higher than Ryanair (n=165) in overall rating (p=.0228), seat comfort (p

Aircraft Interior Design And Satisfaction For Different Activities; A New Approach Toward Understanding Passenger Experience, Golnoosh Torkashvand, Lucas Stephane, Peter Vink

International Journal of Aviation, Aeronautics, and Aerospace

Among airlines and aircraft manufacturers there is much attention for passenger experience. However, there is not much literature on how the activities of passengers can be supported by the aircraft interior. The current study focuses on the need finding and requirements analysis of flight passengers. Twenty-three activities were defined based on retrospective interviews and brainstorming sessions. Respondents were asked to rate their overall perception related to the importance of each of those 23 activities on a Linkert scale, from “not at all important” to “extremely important”. On a separate question they were also asked to rate their overall satisfaction by …

Global Aviation System: Towards Sustainable Development, Marina P. Bonser Dr.

International Journal of Aviation, Aeronautics, and Aerospace

Aviation around the world has integrated into a global system. As the integration process continues, more aspects and levels of it need to be lead towards the sustainable development of the whole system via advancing strategic management, global communication proficiency, and technological expertise. It becomes essential to enrich global language (English) proficiency with cross-cultural communication competence not only for communication in the air but also for airport security, passenger and cargo services, aircraft and equipage engineering, building, and maintenance. Nowadays lower levels of management need more advanced strategic thinking and problem solving skills, and higher levels of management need global …

Airport Policing In Pakistan: Structure, Training, And Issue, Muhammad Israr, Muhammad Abrar

International Journal of Aviation, Aeronautics, and Aerospace

Airports are strategically and economically important installations of any country. Airports are the gateway of any country and any incidents at these gateways may harm the very aspects of a country in the comity of nations. What are the types of unlawful interferences that are faced by the aviation industry? The establishment as well as preparedness of the airport security force in Pakistan is described in the detail. The airports security is of prime importance in Pakistan because of the wave of terrorism and security situations all around the country. Airport Security Force (ASF) established in 1976, due to the …

There Is A Bias In Aviation Against Research That Is Perceived To Be “Easy”, Stephen Rice, Scott R. Winter, Nicola M. O'Toole

International Journal of Aviation, Aeronautics, and Aerospace

The purpose of conducting research is to make contributions to the body of knowledge. In managing research studies, researchers are often forced to make decisions on a series of tradeoffs due to scarce resources. They may have to select participants from certain accessible populations, limit the time required to conduct the study, or use a minimal number of researchers due to funding constraints. The purpose of this current study was to examine for a possible bias on the perceived value of scientific research based on the location in which the data was collected, the amount of time required to complete …

Difference In Attitudes Toward Crew Resource Management Based On Nationality, Christoph Zurman, Herbert O. Hoffmann, Hans-Joachim K. Ruff-Stahl

International Journal of Aviation, Aeronautics, and Aerospace

The E-3A Airborne Early Warning and Control System aircraft operates with multinational crewmembers from 15 different nations on 12 different aircrew positions. Given this non-standard cultural environment, the authors explored the differences in the attitude toward Crew Resource Management (CRM), based on nationality, and how these differences could be used as a predictor for other nationalities attitudes. The potential benefit of this study may be, that CRM methods could be developed further to either work universally, independent to national or cultural backgrounds, or be adjusted for different cultural contexts in order to be even more effective. Primary data was gathered …

Autonomous Airliners Anytime Soon?, Samuel M. Vance, Evan C. Bird, Daniel J. Tiffin

International Journal of Aviation, Aeronautics, and Aerospace

This research seeks to extend the body of knowledge on factors influential in the decision to fly on an autonomous airliner as a passenger. Only a handful of studies have probed this direct question in the last 16 years, but the data is showing a growing public acceptance of this type of travel. Pivotal in this consideration is the basic element of trust – trust in automated airliners and trust in the airline and Air Traffic Control systems which are responsible for autonomous airliners. Human trust has many forms and manifestations, but in the end, it is a dichotomous or …

Fatigue In Collegiate Aviation, Erik Levin, Flavio Coimbra Mendonca Mr, Julius Keller, Aaron Teo

International Journal of Aviation, Aeronautics, and Aerospace

Flight training has received little attention in fatigue research. Only transfers of knowledge gained in commercial and military aviation have been applied to general aviation without bridging the gap to the training environment. The purpose of this study was to assess collegiate aviation students’ perceptions of lifestyle and mitigation strategies related to fatigue. Participants were recruited from a Midwestern university’s accredited Part 141 flight school and a partner fixed base operator (FBO). The researchers of this study used a survey questionnaire to gather quantitative and qualitative responses. The majority of participants (68%) had logged less than 250 flight hours and …

Collegiate Aviation Pilots: Analyses Of Fatigue Related Decision-Making Scenarios, Julius Keller, Flavio Coimbra Mendonca Mr, Jason E. Cutter

International Journal of Aviation, Aeronautics, and Aerospace

According to Dawson and McCulloch (2005), indicating factors for pilot fatigue may be difficult to ascertain. However, fatigue is a probable cause in 15%-20% of all aircraft accidents (Akerstedt, 2000). It may be assumed fatigue has been important latent condition for many of the general aviation incidents and or accidents but not necessarily identified as a probable cause. Events that barely missed a detrimental situation due to fatigue, often go unnoticed and or unreported. Furthermore, fatigue can influence the quality of flight instruction and flight operations overall. The purpose of the current paper was to examine fatigue related decision-making responses …

A Trust In Air Traffic Controllers (T-Atc) Scale, Bradley S. Baugh, Scott R. Winter

International Journal of Aviation, Aeronautics, and Aerospace

Trust is a concept that cannot be easily measured. Further, trust is domain-specific. Trust is a foundational aspect of safe flight operations in the National Airspace System, and while there has been much attention to trust in teams and trust in automation, there appears to be a gap in knowledge of a pilot’s trust in air traffic controllers. The purpose of this study was to develop and validate the Trust in Air Traffic Controllers (T-ATC) scale, a summative scale to measure a pilot’s trust in air traffic controllers. This study followed a three-step methodology. In steps one and two, words …

Predicting The U.S. Airline Operating Profitability Using Machine Learning Algorithms, Woojin Choi, Mary B. O’Connor, Dothang Truong

International Journal of Aviation, Aeronautics, and Aerospace

With the increasing competition and cost pressures, the U.S. airline industry has explored methods to reduce operating costs and diversify revenue sources for improving financial performance. Understanding the influence of operating revenues and expenses on airline profitability is imperative for the long term growth of the airlines and continued generation of profits.

This study examined the cost and revenue data of the U.S. major airlines from the Department of Transportation’s Bureau of Transportation Statistics Form 41 reports between 2009 and 2018. Using SAS Enterprise Miner software, researchers used variables representing revenue and expenses from these data to develop and test …