Social and Behavioral Sciences Commons^™

Begin Again, Holt Zaugg

Faculty Publications

One of the hallmarks of any assessment or evaluation is that it serves as an agent for improved change. However, not all changes are positive. In some cases, improvements in one area of library service delivery have negative effects in other areas of service delivery. In addition to this, no assessment is ever perfectly planned nor conducted. Each of these factors contributes to the need for library assessments to be periodically repeated. This chapter begins with a description of an assessment planning guide and journal to chronicle how the assessment was planned and unfolded. From here it discusses factors of …