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Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
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- Customer satisfaction (2)
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- Academic librarianship (1)
- Academic library (1)
- American Library Association Emerging Leaders Program (1)
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- Conferences (1)
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Articles 1 - 10 of 10
Full-Text Articles in Social and Behavioral Sciences
"Being Literate About Something": Discipline-Based Information Literacy In Higher Education, Jill E. Anderson Phd
"Being Literate About Something": Discipline-Based Information Literacy In Higher Education, Jill E. Anderson Phd
University Library Faculty Publications
This report examines how academic librarians and theorists have discussed the issue of discipline-based information literacy instructional approaches since the publication of the ACRL Information Literacy Competency Standards for Higher Education in 2000. As Kate Manuel has recently noted, the Standards balance outcomes and indicators of universal or general information-literacy skills with more discipline-specific skills. Prior to the publication of the ACRL Standards, Stephen Plum argued that disciplinary standards can provide valuable frameworks for library instruction; more recent theorists have focused attention on general skills, some arguing that discipline-based skills are the province of subject faculty, others suggesting that discipline-based …
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
Reinventing Libraries For The Next Generation Of Library Users, La Loria Konata
University Library Faculty Publications
The article calls for the need to reinvent libraries for the next generation of library users. It stresses the value of being able to provide customer satisfaction, building and maintaining loyalty as well as resolving customer complaints so as to compete with other libraries. It also points out the importance of branding as a marketing strategy and encourages libraries to adhere to the liaison model or subject specialist model in providing specialized service. Also suggested are steps for marketing library services.
The Chat Reference Interview: Seeking Evidence Based On Rusa Guidelines: A Case Study At Texas A&M University Libraries, Wyoma Van Duinkerken, Jane Stephens, Karen I. Macdonald
The Chat Reference Interview: Seeking Evidence Based On Rusa Guidelines: A Case Study At Texas A&M University Libraries, Wyoma Van Duinkerken, Jane Stephens, Karen I. Macdonald
University Library Faculty Publications
Purpose: The purpose of this paper is to compare established reference interview guidelines (RUSA) with actual reference provider behaviors in remote reference transactions. The data is used to argue that specific reference interview “best practice standards” should be developed for remote access reference services.
Design/methodology/approach: Remote reference transactions were examined for evidence of adherence, or not, to the RUSA guidelines and behaviors. The transcripts were also coded for showing evidence, or not, of user satisfaction.
Findings: Data from 1,435 virtual reference transcripts shows that in 82% of the reference sessions the user found the information needed. Analysis …
An Examination Of Lending Fees At Thirty Academic Libraries In The Southeast, William Walsh, Felicity Walsh
An Examination Of Lending Fees At Thirty Academic Libraries In The Southeast, William Walsh, Felicity Walsh
University Library Faculty Publications
Current fiscal shortfalls are projected to bring deep and long lasting budget cuts to libraries. With every budget dollar under close scrutiny, the urgency of filling patron information needs efficiently and costeffectively increases. Interlibrary loan plays an important role in filling in gaps in library collections, yet as significant budget cuts are made at libraries of all sizes, materials will be available from fewer and fewer lenders. Libraries unable to find items from those with whom they have reciprocal arrangements will be will be forced to use lenders who charge. This article examines fees associated with interlibrary lending in 30 …
Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones
Yes, We're Open: Library Hours And What Patrons Really Want, Jennifer Link Jones
University Library Faculty Publications
No abstract provided.
Working The Social: Twitter And Friendfeed, Laura Carscaddon, Colleen S. Harris
Working The Social: Twitter And Friendfeed, Laura Carscaddon, Colleen S. Harris
University Library Faculty Publications
No abstract provided.
Identifying Subject-Specific Conferences As Professional Development Opportunities For The Academic Librarian, Robert Tomaszewski, Karen I. Macdonald
Identifying Subject-Specific Conferences As Professional Development Opportunities For The Academic Librarian, Robert Tomaszewski, Karen I. Macdonald
University Library Faculty Publications
A major challenge facing academic libraries is the need for reference librarians to become knowledge experts in their assigned subject areas. The subject-specialist approach increases the effectiveness of collection development, classroom instruction, and faculty liaison interactions. Simultaneously, this approach creates the need for continuous learning opportunities. Conferences organized around academic disciplines provide a direct connection to subject-specific information as well as opportunities for meeting people who share common interests. With the increase in interdisciplinary and multidisciplinary approaches to teaching and research, the authors argue that attending subject-specific conferences is the best way to keep up with information needs in various …
Building An Institutional Repository In Hard Times, Cliff Landis, Michael Holt, Fatih Oguz, Deborah Davis
Building An Institutional Repository In Hard Times, Cliff Landis, Michael Holt, Fatih Oguz, Deborah Davis
University Library Faculty Publications
This poster presents an overview of an exploratory research initiative to examine and assess the viability of developing an institutional repository system at a teaching-oriented four-year university with minimal monetary commitment. A need has been identified for an institutional repository and necessary steps have been taken to implement it. Several departments worked together to create a prototype Institutional Repository using DSpace, an open source repository software. This repository represents a unique endeavor, in that it has been instituted at a non-research based university and has chosen to involve students in the planning, design, implementation, and documentation stages of the project. …
Moving Ahead Without Moving Up: Seven Ways To Succeed In Academic Librarianship Without Formal Advancement, Brenna Helmstutler
Moving Ahead Without Moving Up: Seven Ways To Succeed In Academic Librarianship Without Formal Advancement, Brenna Helmstutler
University Library Faculty Publications
Librarians just starting out often think ahead to where they want to be in 3-5 years, whether this is self-imposed or part of a formal goal-setting process with a supervisor. This may involve setting a goal to advance to a mid-level management position or achieving a certain level of success without official advancement. If you don’t have a short-term goal of advancement, though, it can be easy to become stagnant once fully trained and comfortable in the job. This article will discuss how you can be proactive in your job – whether you want to be ready for advancement when …
Inside Ala's Emerging Leaders Program: How Gla Can Help You Get Involved, Sarah King Steiner, Crystal Renfro
Inside Ala's Emerging Leaders Program: How Gla Can Help You Get Involved, Sarah King Steiner, Crystal Renfro
University Library Faculty Publications
The article presents information on the structure, content, goals and future of the Emerging Leaders program of the American Library Association (ALA). Library professionals are expected to participate in a year-long program that will build their burgeoning professional skills and help them to become more involved with the association. Participants of the programs are instructed in leadership, distance collaboration and the general structure of the ALA. The program is intended to have positive results for both participating librarians and the professional at large.