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Full-Text Articles in Social and Behavioral Sciences
Benchmarking It Services In Academic Libraries, Rebecca L. Mugridge, Janetta Waterhouse
Benchmarking It Services In Academic Libraries, Rebecca L. Mugridge, Janetta Waterhouse
University Libraries Faculty Scholarship
The presenters will share the results of a 2021 survey of the academic library members of the Association of Research Libraries to determine how information technology services are organized within the libraries and whether there is a trend toward centralizing IT activities at the institution level. Survey findings from the 72 responding libraries address 14 information technology services and activities and identify who is responsible for their technology services, their level of satisfaction with the services, whether the responsibility for them has changed recently, and if so, why. Respondents also provided information about IT assessment and top three challenges. The …
It Assessment In Arl Libraries, Rebecca L. Mugridge, Janetta Waterhouse
It Assessment In Arl Libraries, Rebecca L. Mugridge, Janetta Waterhouse
University Libraries Faculty Scholarship
With the rapid pace of change and the high cost invested in information technology, it is important for academic libraries to evaluate the information technology solutions they use in their institutions to determine whether they are meeting the needs of their students, faculty, staff, and other users of their libraries and resources. This study presents the results of an online survey of Association of Research Libraries (ARL) academic library members to benchmark the assessment strategies that they used to evaluate their IT activities. This article compares their responses with earlier studies to identify trends and make recommendations for effective assessment …